Customer Support Agent

hace 1 semana


Panamá, Panamá Topmanage A tiempo completo

**Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder mantener el flujo de comunicación con los clientes tanto vía telefónica como escrita.**Día día del Customer Support Agent**: - Atender las incidencias y solicitudes asignadas de los clientes. Dar seguimiento diario de los avances de cada solicitud y llevar a cabo las actividades pactadas con el cliente. Realizar pruebas, investigar y dar solución a las actividades y tareas asignadas. Canalizar los requerimientos y solicitudes a los departamentos correspondientes en caso de que sea requerido. Prestar apoyo a compañeros y/o otros departamentos cuando sea requerido.**Conocimiento deseable más no indispensable**: - Experiência en el uso de Windows Server (Nível Básico). Conocimiento de Redes. Nível básico de uso de lenguaje SQL.**Top 5 ADN de este Customer Support Agent**: + Eficiencia + Comunicatividad + Team Player + Pensamiento Lógico + Adaptabilidad



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