Customer Support Team Lead Panama

hace 1 semana


Panamá, Panamá Brainrocket A tiempo completo

Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.

Due to the growing demand within our operational activity, we are currently looking for an experienced Customer Support Team Lead to join, on a full-time basis, our Panama Team.

Tasks and Responsibilities
- Team Management
- Leadership
- Managing and leading a team of 20+ employees, ensuring a positive and collaborative environment.
- Training and development of team members
- Escalated complaint handling
- Performance monitoring
- Monitor and assess Team Performance and provide constructive feedback to employees. Finding problematic areas and creating/implementing plans for improvement.

2. Customer Support Operations management
- Quality Assurance: Cooperate with the QA team to maintain QA processes to uphold the highest standards of the team's customer service.

3. Delivery of Objectives Key Results targets on a Monthly and Quarterly basis
- Quarterly OKRs: Ensuring and assisting the CS Department is on track to achieving Quarterly Targets dependent on CS Team Performance. Provide a plan, suggest, and execute solutions to complete different CS-related targets.

4. Internal and External Communication:

- Communicate internally in the CS team and externally with different departments within the company to report, address, and resolve any matters;
- Communicate with customers when required.

5.Problem Solution
- Identify issues within the team and/or within the brand by analyzing data and processing customer feedback. Escalate/follow up with management and relevant departments to implement/find solutions.Reporting and analyzing data
Utilize available data to identify trends, changes, and root causes. Report the data and findings directly to the Head of Support on a daily basis.

Qualifications and Skills:

- Experience in CS agents' Quality Assurance process
- Knowledge and experience in CS processes and flows in chats
- Strong troubleshooting skills
- Advanced English communication skills
- Leadership skills
- Training skills
- Multitasking ability
- Time Management
- Data analysis


  • Sales Team Lead

    hace 1 semana


    Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job SummaryThe Sales Team Lead is accountable for proactively soliciting and handling sales opportunities. Ensuring business is turned over properly and in a timely fashion for proper service delivery.Main ResponsibilitiesBuilding successful relationships with existing and new customers to enable future bookings.Working collaboratively with off-property...


  • Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...


  • Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **This role will be a shift based role, where you will work in shifts rotated** **from Night shift to Day Shift to Swing Shift.** **The shift pattern**: - 6 Days on, 2 Days off. - The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off. - The Day shift is at 8 hrs...

  • Part Time Team Lead

    hace 7 días


    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Lancaster, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance Program **Some responsibilities of a Team Lead...

  • Remote Support Team Lead

    hace 2 semanas


    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Job DescriptionThis role involves providing exceptional customer service and technical support to customers in a fast-paced environment. You will answer all calls that come into the Operations Emergency line, open operational cases, and assign to the correct specialist by product. You will also liaise with teammates across departments to ensure consistency...


  • Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Customer Service Lead/Office Admin Location: Remote (MST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...


  • Panamá, Provincia de Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...

  • Finance Team Lead

    hace 1 semana


    Panamá, Panamá World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday...


  • Panamá, Panamá World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...


  • Panamá, Provincia de Panamá, Panamá World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.based company with a 100% remote workforce. This is a remote Contract/Consultant position....


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Thriving in Our Multicultural EnvironmentDo you want to experience life in Panama City and become part of a dynamic, multicultural team? We're looking for individuals who are passionate about customer experience management and fluent in French and English to join our Emergency Support Team. This role involves answering incoming calls from parents and...

  • Customer Support Agent

    hace 2 semanas


    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Customer Support Agent

    hace 2 semanas


    Panamá, Provincia de Panamá, Panamá Capital Recruit A tiempo completo

    **About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. **Job Overview**: We are seeking a highly motivated and customer-oriented individual to join our...

  • Part Time Team Lead

    hace 4 semanas


    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Washington, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance Program **Some responsibilities of a Team...

  • Part Time Team Lead

    hace 6 días


    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Pottstown, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! ***Generous Seasonal Bonus Plan**: **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance...

  • Part Time Team Lead

    hace 10 horas


    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Washington, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance Program **Some responsibilities of a Team...

  • Collections Team Lead

    hace 2 semanas


    Panamá, Provincia de Panamá, Panamá World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.based company with a 100% remote workforce. This is a remote Contract/Consultant position....


  • Panamá, Provincia de Panamá, Panamá TopManage A tiempo completo

    **Nuestro IT Customer Support Agent debe**: - Experiência en soporte técnico en temas de IT. - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener...