Emergency Support Team Member

hace 6 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo

Thriving in Our Multicultural Environment

Do you want to experience life in Panama City and become part of a dynamic, multicultural team? We're looking for individuals who are passionate about customer experience management and fluent in French and English to join our Emergency Support Team. This role involves answering incoming calls from parents and students, assessing urgent situations, and providing support as needed.

Key Responsibilities

  1. Answer all calls that come into the parent emergency line for students
  2. Liaise with teammates to ensure consistency in call management
  3. Provide support to parents and offer good customer service while fielding calls
  4. Determine when to escalate calls and use judgment to resolve issues

Our Ideal Candidate

  • Fluent in French and English, with additional languages like Spanish or Italian an asset
  • Strong communication and service mind skills, with excellent listening skills
  • Positive attitude, empathy, and ability to remain calm under pressure

What We Offer

  • A competitive hourly salary
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • Free online language courses and other perks


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