Global Incident Response Specialist

hace 2 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Job Overview

The Safety and Incident Response team at EF Education First is seeking a highly skilled individual to join our Operations Emergency Support Team. This role involves providing exceptional customer service and technical support to customers in a fast-paced environment.

Key Responsibilities:
  • Answer all calls that come into the Operations Emergency line, open operational cases, and assign to the correct specialist by product
  • Liaise with teammates across departments to ensure consistency of cases and case management procedures
  • Provide on-tour support and assist with the operational tasks required to produce a tour
  • Collaborate with internal stakeholders to provide a beautiful customer experience
Requirements

To be considered for this role, applicants must have excellent communication and organizational skills, great attention to detail, strong service mind and listening skills, great team player, positive attitude and empathy for others, and good judgment – ability to recognize when an issue should be escalated. Fluency in English is mandatory, and additional languages are a plus.

Benefits

We offer a unique opportunity to work with a multicultural and diverse community across 50 countries. Our staff enjoy various benefits, including the chance to travel yearly on one of our global tours through the STEP (Staff Travel Experiential Program). We pride ourselves on being an equal opportunity employer, committed to inclusion and belonging across all aspects of diversity.



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