Emergency Response Coordinator
hace 2 días
This is a unique opportunity to join our team as an Emergency Response Specialist. In this role, you'll be responsible for managing high severity cases, facilitating communication between travelers, and supporting US sales staff with routine on-tour issues. You'll work closely with our central Safety, Operations, and Flights teams to ensure a great experience for our travelers. Your ability to stay calm and make good decisions in fast-paced and uncertain situations will be invaluable to our organization.
Responsibilities
Your responsibilities will include:
- Managing high severity cases, including mental health issues, hospital stays, urgent problems on the ground, and sensitive conflicts between travelers
- Facilitating communication between travelers, their families, and outside parties involved in resolving serious cases
- Supporting US sales staff with routine on-tour issues, such as flight delays and cancelations, global travel regulations, on-the-ground logistical challenges, and minor medical problems
- Acting in a supervisory capacity for the US On Tour Support team staffing weekend rotation
- Helping staff with case prioritization and review to ensure all cases are moving to resolution with appropriate attention
Requirements
To be successful in this role, you'll need:
- 2+ years of experience in a customer-facing role
- Past professional experience or educational background in emergency response or escalated customer service issues
- Fluency in English and Spanish, both written and spoken
- A proven track record of owning a project or initiative from start to finish and handling sensitive customer communication
-
Global Travel Emergency Response Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob Description:We are seeking an experienced Emergency Response and Support Professional to join our team at EF Education First. As a key member of our operations team, you will be responsible for managing customer communication and decisions during serious incidents, such as medical issues, law enforcement situations, and large-scale emergencies.The ideal...
-
Global Incident Response Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob OverviewThe Safety and Incident Response team at EF Education First is seeking a highly skilled individual to join our Operations Emergency Support Team. This role involves providing exceptional customer service and technical support to customers in a fast-paced environment.Key Responsibilities:Answer all calls that come into the Operations Emergency...
-
Incident Response Internship
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoOperationsIncident Response InternEF Education First is the world leader in international education.With more than 52,000 staff and teachers and with a presence in 115 countries around the world, our mission is simple: opening the world through education.Since we were founded in 1965, EF has helped more than 15 million people see the world, learn a language...
-
Operations Emergency Support Team
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoThe Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment.These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management.WHAT YOU...
-
Safety And Incident Response Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoSAFETY & INCIDENT RESPONSE SPECIALISTWith one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.Bring your talents, your perspective, and your ambition.In return, we offer a vibrant, dynamic working environment, and a fulfilling...
-
Customer Experience Crisis Manager
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout the Role:As an Emergency Response and Support Professional, you will play a critical role in our company's response to day-to-day and major emergencies. You will work closely with our Safety, Incident Response, Flights Emergency, and Sales teams to provide an exceptional customer experience in the event of an on-tour emergency.Your key responsibilities...
-
On Tour Support Manager
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoEmergency Response ManagerPanama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.THE ROLE:As an Emergency Response Manager, you will work closely with the planning, implementation, and training of our crisis management and...
-
Emergency Operations Coordinator
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout UsEF Education First has been helping millions of people see new places, experience new cultures, and learn new things about the world and about themselves since 1965. Our mission is to open the world through education, and we strive to make a difference in the lives of our customers and employees alike.Our CultureWe operate like the world's largest...
-
Operations Coordinator
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoOperations Coordinator – EF Panama With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.Bring your talents, your perspective, and your ambition.In return, we offer a vibrant, dynamic working environment, and a fulfilling...
-
Emergency Response and Support Professional
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoKey Responsibilities:Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.Collaboration: Work with other leaders in our Travel and...
-
Tour Operations Manager
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany OverviewEducational Tours, a division of EF Education First, is revolutionizing the educational travel industry by transforming students into global citizens. Our mission is to provide exceptional experiences for travelers while ensuring their safety and well-being.SalaryWe offer a competitive compensation package that reflects the importance of this...
-
Crisis Management Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoRole SummaryThis is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.Key...
-
Specialized Operations Coordinator
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoSpecialized Operations Coordinator– EF Panama With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.Bring your talents, your perspective, and your ambition.In return, we offer a vibrant, dynamic working environment, and a fulfilling...
-
Incident Management Coordinator
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany OverviewEF Education First is a global leader in international education, operating in over 600 offices and schools across 52 countries. Our mission is to open the world through education, providing students of all ages with the freedom and confidence to explore the world.The RoleWe are seeking an Incident Response Intern to join our Safety and...
-
Operational Risk Mitigation Expert
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**Job Summary**We are seeking an Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our operational safety and incident response team, you'll be responsible for managing the planning and execution of crisis management measures. Your primary focus will be on mitigating operational risks and ensuring compliance...
-
Global Operations Coordinator
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout Ef Education FirstEf Education First is a multicultural and multilingual community of team members working across 55 countries. We offer a vibrant, dynamic working environment and a fulfilling international career.Job DescriptionWe are looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our...
-
Tour Experience Manager
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany Overview">EF Education First is a multicultural and multilingual community of team members working across 55 countries. We strive to make educational travel possible for students worldwide.">Job Description">We are seeking an Operations Coordinator to join our Operations department in Panama. The ideal candidate will be detail-oriented,...
-
Risk Management Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**About Us**EF Education First is a global leader in international education. Our mission is to open the world through education, and we're committed to creating a diverse and inclusive community of educators and learners.Safety & Incident Response Specialist RoleWe're seeking an experienced Risk Management Specialist to join our team. As a key member of our...
-
Global Safety Operations Lead
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**Company Overview**EF Education First is a multinational education company that specializes in language training, educational travel, and cultural exchange programs. With a presence in over 50 countries, we offer a unique opportunity to work with a diverse team of professionals who share a passion for education and innovation.Safety & Incident Response...
-
On Tour Support Specialist
hace 2 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoEmergency Response Specialist (Seasonal)Panama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.TheRole:As an Emergency Response Specialist, you will work in thecrisis management and support functions within Educational...