Crisis Management Specialist

hace 2 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Role Summary
This is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.

Key Responsibilities
You'll facilitate communication between travelers, their families, and outside parties involved in resolving serious cases. These may include embassies, law enforcement, clinicians, and Assist-based insurance organizations. You'll also support US sales staff with routine on-tour issues, such as flight delays and cancelations, global travel regulations, on-the-ground logistical challenges, and minor medical problems.

Requirements
To be successful in this role, you'll need:
  • 2+ years of experience in a customer-facing role
  • Past professional experience or educational background in emergency response or escalated customer service issues
  • Fluency in English and Spanish, both written and spoken
  • A proven track record of owning a project or initiative from start to finish and handling sensitive customer communication

Why Work With Us?
We operate like the world's largest startup, encouraging entrepreneurship and innovation within our organization. Our employees are motivated to make things happen and take full ownership of their work, regardless of their level or experience. We offer a variety of benefits to support your well-being and career growth, including a hybrid model, fitness center, network and growth opportunities, parking facilities, discounts to local restaurants and hotels, and seasonal and monthly office events.

  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    **About Us**EF Education First is a global leader in international education. Our mission is to open the world through education, and we're committed to creating a diverse and inclusive community of educators and learners.Safety & Incident Response Specialist RoleWe're seeking an experienced Risk Management Specialist to join our team. As a key member of our...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    **Job Overview**We are seeking an experienced Order Management Specialist to join our Ultrasound Customer Order team. As a key member of our team, you will be responsible for ensuring the timely and accurate processing of orders, change orders, etc.KPIs:Timely Customer Order ConfirmationExcellent customer serviceYour Role:Manage the order desk functional box...


  • Panamá, Panamá, Panamá Insignia Resources Panama S.A. A tiempo completo

    Overview: Insignia Resources Panama S.A. seeks a highly skilled Accounts Receivable Representative to join our finance team. The ideal candidate will have a strong aptitude for financial processes, excellent communication skills, and a commitment to delivering outstanding customer service.Responsibilities:Invoice Management: Generate and send out invoices to...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewEF Education First is a global leader in international education, operating in over 600 offices and schools across 52 countries. Our mission is to open the world through education, providing students of all ages with the freedom and confidence to explore the world.The RoleWe are seeking an Incident Response Intern to join our Safety and...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Key Responsibilities:Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.Collaboration: Work with other leaders in our Travel and...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    About the RoleAs a Junior Customer Order Specialist, you will play a vital role in ensuring the day-to-day accurate processing of orders. This involves working closely with various stakeholders to provide excellent customer service and meet set KPIs.Your key responsibilities will include:Ensuring timely customer order confirmationProcessing upgrades orders,...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job Title Junior Customer Order Specialist Job Description Jr Customer Order Specialist As a Jr Customer Order Specialist you are responsible for ensuring day-to-day accurate processing of orders according to a set of KPIs such as Timely Customer Order Confirmation to provide excellent customer service.Your role: Ensure day-to-day accurate...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    SAFETY & INCIDENT RESPONSE SPECIALISTWith one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.Bring your talents, your perspective, and your ambition.In return, we offer a vibrant, dynamic working environment, and a fulfilling...


  • Panamá, Panamá, Panamá Pandora A tiempo completo

    About the RoleThis is an exciting opportunity for a seasoned professional to join Pandora's team as a Fraud & Payments Specialist. As a member of our international organization, you will contribute to the development and implementation of strategies to protect our e-commerce revenues and maintain our reputation for excellence.Key Responsibilities:Risk...


  • Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

    **High-Value Player Engagement Specialist**: We're seeking a skilled and dedicated individual to join our team as a High-Value Player Engagement Specialist. In this role, you'll be responsible for developing and executing personalized strategies to engage high-value players, drive revenue growth, and ensure exceptional customer experiences.Key...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job Title Customer Order Specialist Jr. Job Description Customer Order Specialist The Ultrasound Customer Order team is responsible for ensuring day-to-day accurate processing of orders, change orders, etc.according to a set of KPIs such as Timely Customer Order Confirmation to provide a very good customer service.Your role: Manage the order...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Job OverviewThe Safety and Incident Response team at EF Education First is seeking a highly skilled individual to join our Operations Emergency Support Team. This role involves providing exceptional customer service and technical support to customers in a fast-paced environment.Key Responsibilities:Answer all calls that come into the Operations Emergency...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    **Job Summary**We are seeking an Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our operational safety and incident response team, you'll be responsible for managing the planning and execution of crisis management measures. Your primary focus will be on mitigating operational risks and ensuring compliance...


  • Panamá, Panamá, Panamá Pandora A tiempo completo

    Do you want to be a part of the world's leading jewelry company while putting your experience in Fraud & Payments into use?If yes, then we might have an exciting opportunity for youYou will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.The Fraud & Payments...

  • Financial Specialist

    hace 7 días


    Panamá, Panamá, Panamá Outsourcing Solution A tiempo completo

    Requirements: Proven experiencie (1-3 years) as a Virtual Assitant or in a similiar financial role.* Proficiency in Appfolio software (required).* Strong understanding or financial processes and principies.* Proven experience in preparing financial statements, reports for property management, and overseeing accounts payable and receivable processes.*...


  • Panamá, Panamá, Panamá Pandora A tiempo completo

    About PandoraPandora is the world's leading jewelry company, giving a voice to millions of people's love every day. We sell our jewelry in over 100 countries through more than 6,000 points of sale, including over 2,000 concept stores.We pursue sustainability in everything we do, with ambitious and measurable targets across our business, from sourcing to...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Emergency Response Specialist (Seasonal)Panama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.TheRole:As an Emergency Response Specialist, you will work in thecrisis management and support functions within Educational...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    **Company Overview**EF Education First is a multinational education company that specializes in language training, educational travel, and cultural exchange programs. With a presence in over 50 countries, we offer a unique opportunity to work with a diverse team of professionals who share a passion for education and innovation.Safety & Incident Response...

  • IT Systems Specialist

    hace 4 días


    Panamá, Panamá, Panamá Red Bull A tiempo completo

    Job OverviewThe IT Professional plays a vital role in delivering exceptional end-user support and service. The individual is responsible for maintaining a high level of customer satisfaction by consistently improving our IT service management processes and adhering to company guidelines.This role involves ensuring the up-to-date and secure inventory of...


  • Panamá, Panamá, Panamá Aecom A tiempo completo

    Job DescriptionAECOM has an immediate opportunity available for a Senior Project Schedule/Controls Specialist for employment in Panama City, Panama. The responsibilities include but are not limited to:Develop and implement cost administration and reporting systems including estimates, budgets, schedules, manhour and cost progressing, and earned value...