Crisis Management Specialist
hace 2 días
This is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.
Key Responsibilities
You'll facilitate communication between travelers, their families, and outside parties involved in resolving serious cases. These may include embassies, law enforcement, clinicians, and Assist-based insurance organizations. You'll also support US sales staff with routine on-tour issues, such as flight delays and cancelations, global travel regulations, on-the-ground logistical challenges, and minor medical problems.
Requirements
To be successful in this role, you'll need:
- 2+ years of experience in a customer-facing role
- Past professional experience or educational background in emergency response or escalated customer service issues
- Fluency in English and Spanish, both written and spoken
- A proven track record of owning a project or initiative from start to finish and handling sensitive customer communication
Why Work With Us?
We operate like the world's largest startup, encouraging entrepreneurship and innovation within our organization. Our employees are motivated to make things happen and take full ownership of their work, regardless of their level or experience. We offer a variety of benefits to support your well-being and career growth, including a hybrid model, fitness center, network and growth opportunities, parking facilities, discounts to local restaurants and hotels, and seasonal and monthly office events.
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