International Payments Risk Specialist

hace 3 días


Panamá, Panamá, Panamá Pandora A tiempo completo

About Pandora

Pandora is the world's leading jewelry company, giving a voice to millions of people's love every day. We sell our jewelry in over 100 countries through more than 6,000 points of sale, including over 2,000 concept stores.

We pursue sustainability in everything we do, with ambitious and measurable targets across our business, from sourcing to marketing. Our headquarters are in Copenhagen, Denmark, where we employ 27,000 people worldwide. We craft our jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold.

Our vision is to create an inclusive and diverse workplace that reflects societal diversity in our customer engagement, delivering on our purpose: to give a voice to people's love.

Your Role as Fraud & Payments Specialist

You will be responsible for protecting and maximizing e-commerce revenues through high-quality risk identification and mitigation and management of chargebacks. You will analyze and report insights into payment usage and fraud patterns, working closely with customer contact centers and customer relations teams.

As the subject matter expert for Pandora's payment systems and providers in eCom, you will help maintain the global fraud strategy and rules for each payment type, region, market, and customer segment. You will define and monitor key metrics, understanding the root causes of fraud, payment failures, and adhering to GDPR/PCI regulations.

You will manage the end-to-end Chargeback process, working with all acquiring partners to defend chargeback claims, provide evidence, blacklist customers as required, and work closely with finance teams to ensure chargebacks are recorded appropriately and monitored and reported on weekly/monthly/quarterly.

What We Are Looking For

  • At least 3 years of solid experience in managing international payments, fraud, and chargebacks for a global retail organization
  • Experience working with Mexico or Brazil markets
  • Strong investigation skills
  • Strong analytical skills
  • Strong problem-solving skills
  • Excellent communication skills in Spanish and English, Portuguese is a plus
  • Ability to collaborate cross-functionally with key internal stakeholders
  • Proficiency with Microsoft Office Adyen Acquiring partner portals such as AMEX Mercado pago Paypal etc.


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