Safety And Incident Response Specialist
hace 4 días
SAFETY & INCIDENT RESPONSE SPECIALISTWith one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world.
Bring your talents, your perspective, and your ambition.
In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.We are seeking an Operational Safety and Incident Response Specialist to our Panama office.
You will be part of?the?Tours Safety and Incident Response Team?based in Zurich, Panama, Boston & Tokyo and report to the Operations Support Manager in Panama.
This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.
As an?Operational Safety and Incident Response Specialist, you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.Specific responsibilities may include: Manage the communications, systems and processes related to our 24/7 incident response setup.
Manage on-tour incidents ranging from operational issues (e.g.
hotel or bus issues) to medical incidents to acts of terror Have overall responsibility for Global Incident Response for incidents occurring during your local business hours Develop and execute training for relevant parties about their respective safety and emergency response responsibilities Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g.
hotels, activities, Tour Directors, etc.)
Oversee the execution of controls in order to ensure compliance Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions Perpetuate a culture of safety throughout the organization Promote risk management standards, as aligned with the?ISO 31000: 2018 Risk Management – Principles and Guidelines Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies Interested candidates should possess the following?qualifications and skills: Complete fluency in English, confident and clear communication.
Additional languages are a plus.
Excellent communication and organizational skills Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges Process-driven and enjoys creating structure Engaging trainer and communicator Excellent command of the English language and, ideally, other languages – Spanish is a plus
Enjoy working independently Unwavering positive attitude and empathy for others Good judgement – ability to recognize when an issue should be escalated Thrive on the unknown and enjoy working on emergency situations A strong willingness and desire to take charge during emergencies Calm under pressure To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.ApplicationPlease submit your CV & Cover Letter in English online.
We will screen applications on a rolling basis.
WHY YOU WILL LOVE WORKING WITH USPeople at EF make things happen.
We encourage you to take full ownership of your work, regardless of your level or experience.
EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.Our Panama office is in Costa del Este, offers a variety of benefits: Benefits and staff perks Hybrid Model - Up to two days working from home per week.
Health and life insurance to all our staff* Fitness Center accessible only for EF staff Network and growth opportunities Parking facilities prior request Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama.
Seasonal and monthly office events including Holiday parties, Summer Party and Happy hours.
*Effective after probation period All our Global EF Benefits EF Product Discounts STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective.
Office Exchange Program Yearly tuition reimbursement up to 1500usd ABOUT USIf you ask anyone at EF what they like most about their work, you will usually hear the same answer: the people.
Visit any of our offices or schools, and you'll find the same welcoming, energizing, and fun atmosphere — because our people are the heart of everything we do.
We support one another, cheer each other on when we win, and learn together when we fail.Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
-
Incident Response Internship
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoOperationsIncident Response InternEF Education First is the world leader in international education.With more than 52,000 staff and teachers and with a presence in 115 countries around the world, our mission is simple: opening the world through education.Since we were founded in 1965, EF has helped more than 15 million people see the world, learn a language...
-
Global Incident Response Specialist
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob OverviewThe Safety and Incident Response team at EF Education First is seeking a highly skilled individual to join our Operations Emergency Support Team. This role involves providing exceptional customer service and technical support to customers in a fast-paced environment.Key Responsibilities:Answer all calls that come into the Operations Emergency...
-
Incident Management Coordinator
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany OverviewEF Education First is a global leader in international education, operating in over 600 offices and schools across 52 countries. Our mission is to open the world through education, providing students of all ages with the freedom and confidence to explore the world.The RoleWe are seeking an Incident Response Intern to join our Safety and...
-
Operational Response Specialist
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout UsEF Education First is proud to be an equal opportunity employer, committed to providing employees with a work environment free of discrimination and harassment. We strive to stay small to ensure agility, smart thinking, and a fun place to work.Job DescriptionWe are looking for an Incident Response Intern to join our team. In this role, you will work...
-
Global Safety Operations Lead
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**Company Overview**EF Education First is a multinational education company that specializes in language training, educational travel, and cultural exchange programs. With a presence in over 50 countries, we offer a unique opportunity to work with a diverse team of professionals who share a passion for education and innovation.Safety & Incident Response...
-
Risk Management Specialist
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**About Us**EF Education First is a global leader in international education. Our mission is to open the world through education, and we're committed to creating a diverse and inclusive community of educators and learners.Safety & Incident Response Specialist RoleWe're seeking an experienced Risk Management Specialist to join our team. As a key member of our...
-
Global Travel Emergency Response Specialist
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob Description:We are seeking an experienced Emergency Response and Support Professional to join our team at EF Education First. As a key member of our operations team, you will be responsible for managing customer communication and decisions during serious incidents, such as medical issues, law enforcement situations, and large-scale emergencies.The ideal...
-
Emergency Response Coordinator
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout The RoleThis is a unique opportunity to join our team as an Emergency Response Specialist. In this role, you'll be responsible for managing high severity cases, facilitating communication between travelers, and supporting US sales staff with routine on-tour issues. You'll work closely with our central Safety, Operations, and Flights teams to ensure a...
-
Tour Support Assistant
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoOur MissionAt EF Education First, we believe in opening the world through education, providing students of all ages with the freedom and confidence to explore the world. We are seeking an Incident Response Intern to join our team, who shares our passion for education and customer service.The RoleIn this role, you will work closely with the Safety and...
-
Operational Risk Mitigation Expert
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo**Job Summary**We are seeking an Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our operational safety and incident response team, you'll be responsible for managing the planning and execution of crisis management measures. Your primary focus will be on mitigating operational risks and ensuring compliance...
-
Customer Experience Crisis Manager
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoAbout the Role:As an Emergency Response and Support Professional, you will play a critical role in our company's response to day-to-day and major emergencies. You will work closely with our Safety, Incident Response, Flights Emergency, and Sales teams to provide an exceptional customer experience in the event of an on-tour emergency.Your key responsibilities...
-
Operations Emergency Support Team
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoThe Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment.These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management.WHAT YOU...
-
Tour Operations Manager
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoCompany OverviewEducational Tours, a division of EF Education First, is revolutionizing the educational travel industry by transforming students into global citizens. Our mission is to provide exceptional experiences for travelers while ensuring their safety and well-being.SalaryWe offer a competitive compensation package that reflects the importance of this...
-
On Tour Support Specialist
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoEmergency Response Specialist (Seasonal)Panama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.TheRole:As an Emergency Response Specialist, you will work in thecrisis management and support functions within Educational...
-
Crisis Management Specialist
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoRole SummaryThis is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.Key...
-
On Tour Support Manager
hace 4 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoEmergency Response ManagerPanama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.THE ROLE:As an Emergency Response Manager, you will work closely with the planning, implementation, and training of our crisis management and...
-
Emergency Response and Support Professional
hace 3 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoKey Responsibilities:Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.Collaboration: Work with other leaders in our Travel and...
-
Operations Specialist
hace 6 días
Panamá, Panamá, Panamá Mr. Marine A tiempo completoAbout Mr. Marine, a leading TICC service provider in the maritime industry focused on electrical-mechanical shipboard equipment. With a global network of technicians present in 350+ ports worldwide, we ensure vessels' safety and compliance 24/7.Our mission is simple: keeping vessels safe and compliant anywhere in the world. In a fun and safe working...
-
Customer Service Specialist
hace 7 días
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoWe are seeking a highly skilled Customer Service Specialist to join our team at ENTERPRISES 0206 PANAMA, S.A. This role requires an individual who is fluent in both English and Spanish, with excellent customer service skills and the ability to navigate Apple product systems.ResponsibilitiesThe Customer Service Specialist will be responsible for:Providing...
-
Sales Specialist
hace 2 semanas
Panamá, Panamá, Panamá Home Products Group A tiempo completoSales Specialist The Sales Specialist is responsible for providing the sales team with the information, content, and tools necessary to enhance sales effectiveness.This role involves analyzing sales strategies, monitoring market trends, and ensuring proper execution of commercial initiatives to drive business growth.Responsibilities: Establish, analyze, and...
