Emergency Response and Support Professional

hace 3 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Key Responsibilities:
  • Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.
  • Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.
  • Collaboration: Work with other leaders in our Travel and Operations team to create supportive materials, develop policies, and improve systems for a better traveler experience.
  • Team Management: Work with team managers in the US and Europe to handle team functions in Panama, such as hiring, payroll, and providing regular feedback and professional development.

If you are a skilled crisis manager with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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