Customer Experience Crisis Manager

hace 6 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
About the Role:

As an Emergency Response and Support Professional, you will play a critical role in our company's response to day-to-day and major emergencies. You will work closely with our Safety, Incident Response, Flights Emergency, and Sales teams to provide an exceptional customer experience in the event of an on-tour emergency.

Your key responsibilities will include managing customer communication and decisions during serious incidents, training seasonal staff, and collaborating with other leaders to create supportive materials and develop policies. You will also work with team managers to handle team functions in Panama, such as hiring, payroll, and providing regular feedback and professional development.

To succeed in this role, you will need strong communication skills, attention to detail, and the ability to remain composed in stressful situations. You should also be able to think ahead and anticipate future challenges, with a proactive approach to problem-solving.



  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Role SummaryThis is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.Key...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job Summary:We are seeking an experienced Guest Experience Manager to join our Sales & Marketing team at Marriott International. As a key ambassador for our brand, you will be responsible for delivering exceptional guest experiences that drive loyalty and revenue growth.Key Responsibilities:Developing and executing effective sales strategies to maximize...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Key Responsibilities:Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.Collaboration: Work with other leaders in our Travel and...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Emergency Response ManagerPanama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.THE ROLE:As an Emergency Response Manager, you will work closely with the planning, implementation, and training of our crisis management and...


  • Panamá, Panamá, Panamá Home Products Group A tiempo completo

    About the Role: The Key Account Manager is responsible for leading commercial strategies for industrial equipment, including water heaters, electric generators, and industrial & home fans.This role focuses on strengthening distributor relationships to drive sell-in and sell-out growth while ensuring proper brand positioning in the market with retailers and...


  • Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

    **About Triskel Consulting**: As a leading international player within the online entertainment sector, we are building a new VIP team and seeking experienced professionals for various markets.Job DescriptionWe are looking for exceptional individuals to join our team as VIP Account Managers. As part of our global operations, you will be responsible for...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewAt EF Education First, we revolutionize the educational travel industry and transform students into the next generation of global citizens.


  • Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

    **Job Description**VIP Account ManagerWe are seeking a seasoned VIP Account Manager to join our team at Triskel Consulting. As a key member of our international player management team, you will be responsible for delivering exceptional customer service and building strong relationships with high-value players in the Hungarian market.Key...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    About the Role: We are seeking an accomplished Production Manager to lead our tour operations in Latin America. As a key member of our team, you will be responsible for planning and managing tour logistics, ensuring exceptional customer experiences for group tours.Responsibilities:Leadership & Development: Manage day-to-day activities and performance of a...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    About the RoleAs a Junior Customer Order Specialist, you will play a vital role in ensuring the day-to-day accurate processing of orders. This involves working closely with various stakeholders to provide excellent customer service and meet set KPIs.Your key responsibilities will include:Ensuring timely customer order confirmationProcessing upgrades orders,...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job DescriptionWe are seeking a Business Development Manager to join our team. The ideal candidate will have 2-4 years of experience in sales and marketing or a related professional area. They will be responsible for building and strengthening relationships with existing and new customers to enable future bookings.Main ResponsibilitiesDeveloping and...

  • Sales Manager

    hace 7 días


    Panamá, Panamá, Panamá Founder Consulting A tiempo completo

    Sales Manager Company Graincleaner.com Selling grain cleaning equipment to farmers.Major sales to date America, plan to Canada, Europe, South America.To continue growing we are seeking the top sales managers, strong team players with desire for ambitious personal achievements.Work in the U.S. time zone and the U.S. market Responsibilities: The Sales Manager...

  • Partnership Manager

    hace 2 semanas


    Panamá, Panamá, Panamá Pa11 Alcon Centroamerica, S.A. Company A tiempo completo

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly.We innovate boldly, champion progress, and act with speed as the global leader in eye care.Here, you'll be recognized for your commitment and contributions and see your career like never before.Together, we go above and beyond to make an impact in the lives of our patients...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job DescriptionThis role involves overseeing the front office operations of a busy hotel, ensuring that all guests receive exceptional service and that the front office runs smoothly and efficiently.Key TasksManage the front desk, handling check-ins, check-outs, and any other transactions as needed.Assign rooms and ensure accurate account setup for each...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company Overview">EF Education First is a multicultural and multilingual community of team members working across 55 countries. We strive to make educational travel possible for students worldwide.">Job Description">We are seeking an Operations Coordinator to join our Operations department in Panama. The ideal candidate will be detail-oriented,...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job Title Junior Customer Order Specialist Job Description Jr Customer Order Specialist As a Jr Customer Order Specialist you are responsible for ensuring day-to-day accurate processing of orders according to a set of KPIs such as Timely Customer Order Confirmation to provide excellent customer service.Your role: Ensure day-to-day accurate...


  • Panamá, Panamá, Panamá Iqor A tiempo completo

    Job Overview">We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.">About Us">iQor is a leading provider of customer service solutions, with a...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    **Job Responsibilities:**As a Customer Service Coordinator Jr, you will be responsible for managing the order desk functional box with all booking requests from sellers. You will create the booking request in Salesforce through Deal support request within 24 hours of SLA and communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance...


  • Panamá, Panamá, Panamá Insignia Resources A tiempo completo

    About the JobWe are seeking a Healthcare Financial Risk Manager to join our team at Insignia Resources. As a Healthcare Financial Risk Manager, you will be responsible for managing and reducing financial risks associated with unpaid invoices and customer defaults.Key Responsibilities:Assess creditworthiness of healthcare providersDevelop and implement...


  • Panamá, Panamá, Panamá Exante A tiempo completo

    About the Role We are expanding our Global Sales Force and looking for an established Senior Relationship Manager in multiple locations across Europe, Africa, LATAM and Asia.The ideal candidate is a highly motivated individual with ambitions for personal success, who enjoys working as a Hunter in a Sales organization, is passionate to offer truly unlimited...