Premium Customer Relationship Manager

hace 5 días


Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

**About Triskel Consulting**: As a leading international player within the online entertainment sector, we are building a new VIP team and seeking experienced professionals for various markets.

Job Description

We are looking for exceptional individuals to join our team as VIP Account Managers. As part of our global operations, you will be responsible for delivering outstanding customer service, nurturing strong relationships with high-value players, and providing tailored experiences to ensure their loyalty and satisfaction.

Key Responsibilities:

  • Nurture and maintain strong, personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Hungarian, as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.


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