Hungarian Market Expert
hace 5 días
About the Role
We are looking for an experienced VIP Account Manager to join our team at Triskel Consulting. The successful candidate will be responsible for providing exceptional customer service and building strong relationships with high-value players in the Hungarian market.
Responsibilities:
- Nurture High-Value Relationships: Develop and maintain personalized relationships with high-value players in the Hungarian market
- Provide Exceptional Support: Serve as the primary point of contact for VIP players, addressing their inquiries, concerns, and requests
- Deliver Personalized Experiences: Provide tailored support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience
- Analyze Player Activity: Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value
- Enhance Player Engagement: Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention
- Collaborate with Marketing: Work with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in the region
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management
- Profound understanding of the Hungarian iGaming market, along with in-depth knowledge of player preferences
- Outstanding communication and interpersonal skills
- Bilingual or native level of Hungarian, as well as good communication skills in English
- A customer-centric mindset with a firm commitment to delivering top-tier customer service
- Strong analytical capabilities, with a data-driven approach to decision-making
- Proficiency in using customer relationship management (CRM) tools and other relevant software
- Ability to work effectively both independently and as part of a team
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