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hace 3 días
**High-Value Player Engagement Specialist**: We're seeking a skilled and dedicated individual to join our team as a High-Value Player Engagement Specialist. In this role, you'll be responsible for developing and executing personalized strategies to engage high-value players, drive revenue growth, and ensure exceptional customer experiences.
Key ResponsibilitiesThe key responsibilities of this role include:
- Designing and implementing customized engagement strategies for high-value players.
- Building and maintaining strong relationships with high-value players, ensuring their satisfaction, and identifying opportunities for growth.
- Developing and delivering personalized content, promotions, and offers to enhance the gaming experience for high-value players.
- Collaborating with the marketing team to design targeted campaigns and promotions that cater to the specific needs of high-value players in each region.
- Staying informed about the latest product developments, game features, and promotions to effectively communicate this information to high-value players.
- Handling high-value player complaints and disputes with fairness and efficiency.
- Providing regular performance reports on high-value players, including recommendations for improvement to the management team.
To excel in this role, you'll need:
- A Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong focus on high-value player engagement.
- In-depth knowledge of your country's iGaming market and its players' preferences.
- Excellent communication and interpersonal skills, with proficiency in both Hungarian and English.
- A customer-centric approach to delivering top-notch customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in CRM tools and other relevant software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility in working hours, with occasional evening and weekend availability required.
- Exceptional problem-solving skills and composure under pressure.
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