High-Value Player Engagement Specialist

hace 3 días


Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

**High-Value Player Engagement Specialist**: We're seeking a skilled and dedicated individual to join our team as a High-Value Player Engagement Specialist. In this role, you'll be responsible for developing and executing personalized strategies to engage high-value players, drive revenue growth, and ensure exceptional customer experiences.

Key Responsibilities

The key responsibilities of this role include:

  • Designing and implementing customized engagement strategies for high-value players.
  • Building and maintaining strong relationships with high-value players, ensuring their satisfaction, and identifying opportunities for growth.
  • Developing and delivering personalized content, promotions, and offers to enhance the gaming experience for high-value players.
  • Collaborating with the marketing team to design targeted campaigns and promotions that cater to the specific needs of high-value players in each region.
  • Staying informed about the latest product developments, game features, and promotions to effectively communicate this information to high-value players.
  • Handling high-value player complaints and disputes with fairness and efficiency.
  • Providing regular performance reports on high-value players, including recommendations for improvement to the management team.
Requirements

To excel in this role, you'll need:

  • A Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong focus on high-value player engagement.
  • In-depth knowledge of your country's iGaming market and its players' preferences.
  • Excellent communication and interpersonal skills, with proficiency in both Hungarian and English.
  • A customer-centric approach to delivering top-notch customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in CRM tools and other relevant software.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility in working hours, with occasional evening and weekend availability required.
  • Exceptional problem-solving skills and composure under pressure.


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