Order Management Specialist
hace 2 días
**Job Overview**
We are seeking an experienced Order Management Specialist to join our Ultrasound Customer Order team. As a key member of our team, you will be responsible for ensuring the timely and accurate processing of orders, change orders, etc.
KPIs:
- Timely Customer Order Confirmation
- Excellent customer service
Your Role:
- Manage the order desk functional box with all booking requests from sellers
- Create the booking request in Salesforce through Deal support request within 24 hours of SLA
- Communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance is required from new order logging
- Ensure clean order packets received on the booking request are in compliance with Philips Order in Take booking policy
- Provide visibility of the open booking requests emails on the functional box for daily management review
Requirements:
- Bachelor's degree in Supply Chain, Business Administration or equivalent academic fields
- 1+ year of experience in order processing, customer service or equivalent fields
- Excellent written, verbal, and communication skills, with fluency in English
- Customer service-oriented, self-driven, proactive, and strong team player mindset
- Ability to work independently and optimally with cross-functional and virtual teams
About Us:
We believe that every human matters and we won't stop until everybody everywhere has access to quality healthcare. At Philips, we're dedicated to making a meaningful difference in people's lives. Join us in our mission to improve health outcomes and make a positive impact on society.
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