Digital Payment Protection Specialist

hace 3 días


Panamá, Panamá, Panamá Pandora A tiempo completo

About the Role

This is an exciting opportunity for a seasoned professional to join Pandora's team as a Fraud & Payments Specialist. As a member of our international organization, you will contribute to the development and implementation of strategies to protect our e-commerce revenues and maintain our reputation for excellence.

Key Responsibilities:

  • Risk assessment and mitigation
  • Chargeback management and resolution
  • Payment system analysis and optimization
  • Cross-functional collaboration with customer contact centers, customer relations teams, and finance teams
  • Subject matter expertise for Pandora's payment systems and providers in eCom

Requirements

  • At least 3 years of experience in managing international payments, fraud, and chargebacks for a global retail organization
  • Experience working with Mexico or Brazil markets
  • Strong investigation skills
  • Strong analytical skills
  • Strong problem-solving skills
  • Excellent communication skills in Spanish and English, Portuguese is a plus
  • Ability to collaborate cross-functionally with key internal stakeholders
  • Proficiency with Microsoft Office Adyen Acquiring partner portals such as AMEX Mercado pago Paypal etc.


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