Incident Management Coordinator

hace 2 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo

Company Overview

EF Education First is a global leader in international education, operating in over 600 offices and schools across 52 countries. Our mission is to open the world through education, providing students of all ages with the freedom and confidence to explore the world.

The Role

We are seeking an Incident Response Intern to join our Safety and Incident Response team. As an intern, you will work closely with the team to assist with case management, provide on-tour support, and collaborate with internal stakeholders to ensure a seamless customer experience.

Main Responsibilities

  • Answer calls and open operational cases, assigning them to the correct specialist by product
  • Liaise with teammates across departments to ensure consistency of cases and case management procedures
  • Provide on-tour support and assist with operational tasks required to produce a tour
  • Collaborate with internal stakeholders to provide a beautiful customer experience

Requirements

  • Complete fluency in English, confident and clear communication
  • Excellent communication and organizational skills
  • Strong service mind and listening skills
  • Talented team player
  • Positive attitude and empathy for others


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