Hotel Services Coordinator

hace 7 días


Panamá, Panamá, Panamá Marriott International A tiempo completo

About the Role:

The Guest Experience Manager position at Marriott International is a dynamic opportunity to excel in sales and customer service. As a key member of our Sales & Marketing team, you will play a crucial role in delivering exceptional guest experiences that drive loyalty and revenue growth.

Key Responsibilities:

  • Crafting and implementing effective sales strategies to maximize revenue and maintain guest loyalty
  • Developing and maintaining strong relationships with internal stakeholders, including hotel staff and management
  • Collaborating with the Sales & Marketing team to design and execute promotional campaigns that enhance brand awareness and drive bookings
  • Providing exceptional guest service, including resolving issues and addressing guest concerns
  • Processing reservations, changes, and cancellations, and entering Marriott Rewards information into software
  • Maintaining accurate records and reports, and performing administrative tasks as needed

Requirements:

  • Proven track record of success in sales and customer service roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines


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