Hotel Services Coordinator
hace 7 días
About the Role:
The Guest Experience Manager position at Marriott International is a dynamic opportunity to excel in sales and customer service. As a key member of our Sales & Marketing team, you will play a crucial role in delivering exceptional guest experiences that drive loyalty and revenue growth.
Key Responsibilities:
- Crafting and implementing effective sales strategies to maximize revenue and maintain guest loyalty
- Developing and maintaining strong relationships with internal stakeholders, including hotel staff and management
- Collaborating with the Sales & Marketing team to design and execute promotional campaigns that enhance brand awareness and drive bookings
- Providing exceptional guest service, including resolving issues and addressing guest concerns
- Processing reservations, changes, and cancellations, and entering Marriott Rewards information into software
- Maintaining accurate records and reports, and performing administrative tasks as needed
Requirements:
- Proven track record of success in sales and customer service roles
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
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