Remote Support Team Lead

hace 3 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Job Description

This role involves providing exceptional customer service and technical support to customers in a fast-paced environment. You will answer all calls that come into the Operations Emergency line, open operational cases, and assign to the correct specialist by product. You will also liaise with teammates across departments to ensure consistency of cases and case management procedures.

Key Requirements:
  • Fluency in English
  • Excellent communication and organizational skills
  • Great attention to detail
  • Strong service mind and listening skills
  • Great team player
  • Positive attitude and empathy for others
Benefits

We offer a unique opportunity to work with a multicultural and diverse community across 50 countries. Our staff enjoy various benefits, including the chance to travel yearly on one of our global tours through the STEP (Staff Travel Experiential Program). We pride ourselves on being an equal opportunity employer, committed to inclusion and belonging across all aspects of diversity.



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