Hungarian Language Expert Account Liaison

hace 3 días


Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

**VIP Account Manager Role**: At Triskel Consulting, we're committed to delivering exceptional customer experiences. As a VIP Account Manager, you'll play a critical role in fostering strong relationships with high-value players, ensuring their satisfaction, and driving business growth.

Responsibilities

The key responsibilities of this role include:

  • Building and maintaining strong relationships with high-value players.
  • Serving as the primary point of contact for VIP players, addressing their needs, and providing prompt resolutions to their inquiries and concerns.
  • Developing and implementing personalized strategies to enhance the gaming experience for VIP players.
  • Collaborating with the marketing team to design targeted campaigns and promotions that cater to the specific needs of VIP players in each region.
  • Staying informed about the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handling VIP player complaints and disputes with fairness and efficiency.
  • Providing regular performance reports on VIP players, including recommendations for improvement to the management team.
Requirements

To excel in this role, you'll need:

  • A Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong focus on VIP player management.
  • In-depth knowledge of your country's iGaming market and its players' preferences.
  • Excellent communication and interpersonal skills, with proficiency in both Hungarian and English.
  • A customer-centric approach to delivering top-notch customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in CRM tools and other relevant software.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility in working hours, with occasional evening and weekend availability required.
  • Exceptional problem-solving skills and composure under pressure.


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