Hungarian Language Expert Account Liaison
hace 3 días
**VIP Account Manager Role**: At Triskel Consulting, we're committed to delivering exceptional customer experiences. As a VIP Account Manager, you'll play a critical role in fostering strong relationships with high-value players, ensuring their satisfaction, and driving business growth.
ResponsibilitiesThe key responsibilities of this role include:
- Building and maintaining strong relationships with high-value players.
- Serving as the primary point of contact for VIP players, addressing their needs, and providing prompt resolutions to their inquiries and concerns.
- Developing and implementing personalized strategies to enhance the gaming experience for VIP players.
- Collaborating with the marketing team to design targeted campaigns and promotions that cater to the specific needs of VIP players in each region.
- Staying informed about the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
- Handling VIP player complaints and disputes with fairness and efficiency.
- Providing regular performance reports on VIP players, including recommendations for improvement to the management team.
To excel in this role, you'll need:
- A Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong focus on VIP player management.
- In-depth knowledge of your country's iGaming market and its players' preferences.
- Excellent communication and interpersonal skills, with proficiency in both Hungarian and English.
- A customer-centric approach to delivering top-notch customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in CRM tools and other relevant software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility in working hours, with occasional evening and weekend availability required.
- Exceptional problem-solving skills and composure under pressure.
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