Software Sales and Account Manager

hace 5 días

Panamá, Panamá Netforemost A tiempo completo

**Lead Generation & Qualification**
- Actively source and document leads using platforms such as GigRadar and Artisan.
- Record comprehensive lead details in the CRM, including screenshots of conversations and reasons for non-conversion.
- Ensure timely follow-up and consistently meet conversion targets.

**Discovery & Consultation Calls**
- Schedule and conduct Discovery Calls to qualify leads and capture a high-level overview of their technical requirements.
- Create CRM deals during Discovery Calls with all basic qualification information, ensuring the right technical expert is identified for subsequent Consultation Calls.
- Follow up with Consultation Calls that involve detailed technical discussions, leading to actionable next steps for client onboarding.

**Client Onboarding Support**
- Collaborate closely with clients to ensure their information is accurately entered into Zoho Books and TimeForemost.
- Act as a liaison between clients and the Billing team to ensure seamless invoicing and timely resolution of discrepancies.
- Educate clients on the value of each stage in the sales funnel, reinforcing our consultative approach.

**Reporting & Continuous Improvement**
- Generate detailed personal reports, including lead status, call outcomes, and key conversion metrics.
- Participate in bi-weekly self-assessments and report reviews to identify trends and share improvement ideas.
- Maintain a proactive feedback loop to continuously refine lead qualification and follow-up strategies.

**Collaboration & Communication**
- Work closely with other team members on sales or other departments to share best practices and support a culture of continuous improvement.
- Communicate effectively with clients, ensuring a high level of customer satisfaction and trust.

**Requirements**:

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in sales or customer service, preferably in a B2B environment or within IT services, project outsourcing, or staff augmentation.
- Familiarity with CRM systems (e.g., HubSpot) and invoicing software (e.g., Zoho Books) is highly desirable.
- Comfortable using time tracking and project management tools, such as TimeForemost.
- Demonstrated ability to generate leads, conduct qualifying calls, and convert leads to client engagements.
- Strong communication, negotiation, and interpersonal skills.
- Constantly educate/read foundational knowledge of software development principles, agile methodologies, and release cycle optimization.
- Strong foundational knowledge of software development principles, agile methodologies, and release cycle optimization.

**Key Skills & Attributes**
- **Sales Acumen**: Ability to understand client needs and communicate value effectively.
- **Detail-Oriented**: Meticulous in maintaining accurate CRM records, reporting, and follow-up documentation.
- **Tech-Savvy**: Proficient in using digital tools for lead generation, CRM management, and invoicing.
- **Proactive & Self-Motivated**: Demonstrated drive to exceed conversion targets and continuously improve sales processes.
- **Adaptability**: Comfortable working in a fast-paced environment and adjusting strategies based on market trends and performance data.
- **Team Player**: Collaborative mindset with the ability to share insights and support team-wide success.

**What We Offer**:

- A collaborative and innovative work environment focused on professional growth.
- Competitive compensation and commission structure.
- Opportunities to work with top-tier technology experts and leading global brands.
- Comprehensive training to further enhance your technical and sales expertise.

**Benefits**:

- 100% remote.
- Schedule flexibility.
- Growth opportunities.
- Learning opportunities.
- 10 days of Paid Time Off.
- Productivity incentives.
- Annual retention incentive of 12%.
- Monthly productivity and learning incentive of 7.5%.
- Every two weeks top 3 performance incentive ($200, $120, $80).

Tipo de puesto: Comisión, Otro

Pregunta(s) de postulación:

- How many years of experience do you have with sales and/or customer service?
- Do you have experience working within the IT industry? For how long?
- How your worked with CRM systems and invoicing systems? Which ones and for how long?
- How you worked in lead generation before? For how long?
- What is your english level?
- What was your last salary?
- What is your salary expectation?
- Is this expectation negotiable?

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