Senior VIP Account Manager
hace 4 días
**Job Description**
VIP Account Manager
We are seeking a seasoned VIP Account Manager to join our team at Triskel Consulting. As a key member of our international player management team, you will be responsible for delivering exceptional customer service and building strong relationships with high-value players in the Hungarian market.
Key Responsibilities:
- Develop and maintain personalized relationships with high-value players in the Hungarian market
- Serve as the primary point of contact for VIP players, addressing their inquiries, concerns, and requests
- Provide tailored support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value
- Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in the region
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management
- Profound understanding of the Hungarian iGaming market, along with in-depth knowledge of player preferences
- Outstanding communication and interpersonal skills
- Bilingual or native level of Hungarian, as well as good communication skills in English
- A customer-centric mindset with a firm commitment to delivering top-tier customer service
- Strong analytical capabilities, with a data-driven approach to decision-making
- Proficiency in using customer relationship management (CRM) tools and other relevant software
- Ability to work effectively both independently and as part of a team
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