Account Manager

hace 3 meses

Panamá Provincia de Panamá, Panamá Avantpage, Inc. A tiempo completo

**About us**

**Job Overview**

The Account Manager ensures client needs are met by developing relationships with clients and fostering an environment for active communication. The Account Manager reports to the Head of Client Services.

**Duties and Responsibilities**
- Complete and deliver each assignment in a timely manner.
- Ownership of the overall business relationship with clients.
- Explain and propose pricing and produce quotes.
- Act as first line escalation path to clients for production and delivery issues.
- Develop and run customer quality business reviews.
- Grow the business organically within important accounts.
- Lead project kickoff meetings including Operations Team.
- Produce quality leads to generate new prospects and new business opportunities.
- Achieve rapport with potential customers.
- Guide qualified leads through the sales process to close the sale.
- Make sales calls and perform in-person and online presentations and demonstrations.
- Re-engage sales with dormant customers.
- Manage and maintain excellent client relations, working as liaison between client and production
- Communicate regularly with clients to ensure satisfaction with service and product quality.
- Participate in client visits and conferences to maintain relationships and gain new sales and leads
- Prepare sales and activity reports.

**Skills and Qualifications**
- Works well independently and as part of a team.
- Adept at prospecting with proven sales and revenue growth.
- Excellent customer service and negotiation skills.
- Excellent verbal and written communication skills.
- Engaging personality, comfortable meeting new people, extroverted.
- Ability to work productively and reliably in a remote environment with little direct supervision.
- Excellent computer skills, including MS Office and HubSpot.
- Attention to detail, completing multiple or repetitive tasks.
- Commitment to accuracy and quality while meeting goals and deadlines.
- Understand the industries, companies, and roles that our company serves.
- High energy, enthusiasm, and professionalism.
- Self-motivated and self-directed
- Bachelor’s Degree or equivalent
- 2 years of professional B2B sales and account management experience.
- Sales experience to the healthcare, life sciences, government, technology, or marketing communications industries
- Experience in the translation, interpreting or localization industry a big plus

**What we offer**
- Joining a vibrant multicultural team spread across the world
- Professional development and growth opportunities in a rapidly growing company
- Training in new tools, technologies, and processes
- Ability to learn about multi-currency accounting and financial landscapes
- Energetic, multicultural, and empathetic working environment

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