Customer Service Training Specialist

hace 3 días


Panamá, Panamá, Panamá Iqor A tiempo completo

Job Overview

">

We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.

">

About Us

">

iQor is a leading provider of customer service solutions, with a commitment to excellence in everything we do. We are passionate about delivering exceptional customer experiences and are looking for talented individuals who share our vision.

">

Key Responsibilities

">
  • ">
  • Design and deliver comprehensive training programs that meet the needs of our contact center employees.">
  • Collaborate with subject matter experts to develop training materials and resources.">
  • Conduct training sessions and workshops to ensure effective knowledge transfer.">
  • Maintain up-to-date knowledge of industry trends and best practices in customer service training.">
">

Requirements

">
  • ">
  • Bachelor's degree in Education, Communications, or related field.">
  • 1+ years of experience in customer service training or a related field.">
  • Excellent communication and presentation skills.">
  • Ability to work in a fast-paced environment and adapt to changing priorities.">
">

What We Offer

">

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



  • Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at ENTERPRISES 0206 PANAMA, S.A. This role requires an individual who is fluent in both English and Spanish, with excellent customer service skills and the ability to navigate Apple product systems.ResponsibilitiesThe Customer Service Specialist will be responsible for:Providing...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    About the RoleAs a Junior Customer Order Specialist, you will play a vital role in ensuring the day-to-day accurate processing of orders. This involves working closely with various stakeholders to provide excellent customer service and meet set KPIs.Your key responsibilities will include:Ensuring timely customer order confirmationProcessing upgrades orders,...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Company OverviewEf Education First is a leading international education company that offers language courses and cultural exchange programs. We are committed to helping people learn languages and connect with others from around the world.Job DescriptionWe are seeking a highly skilled and compassionate Customer Service Representative to join our Emergency...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job Title Junior Customer Order Specialist Job Description Jr Customer Order Specialist As a Jr Customer Order Specialist you are responsible for ensuring day-to-day accurate processing of orders according to a set of KPIs such as Timely Customer Order Confirmation to provide excellent customer service.Your role: Ensure day-to-day accurate...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    JOB DESCRIPTION Job Title Customer Order Specialist Jr. Job Description Customer Order Specialist The Ultrasound Customer Order team is responsible for ensuring day-to-day accurate processing of orders, change orders, etc.according to a set of KPIs such as Timely Customer Order Confirmation to provide a very good customer service.Your role: Manage the order...


  • Panamá, Panamá, Panamá EMHR A tiempo completo

    Key Responsibilities: The successful candidate will be responsible for providing top-notch customer service through inbound and outbound calls, ensuring that all customer inquiries are addressed in a timely and professional manner. They will also work closely with the sales team to develop new business opportunities and expand our client base.Requirements:...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    **Job Responsibilities:**As a Customer Service Coordinator Jr, you will be responsible for managing the order desk functional box with all booking requests from sellers. You will create the booking request in Salesforce through Deal support request within 24 hours of SLA and communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Job Description:We are seeking an experienced Emergency Response and Support Professional to join our team at EF Education First. As a key member of our operations team, you will be responsible for managing customer communication and decisions during serious incidents, such as medical issues, law enforcement situations, and large-scale emergencies.The ideal...


  • Panamá, Panamá, Panamá Philips A tiempo completo

    **Job Overview**We are seeking an experienced Order Management Specialist to join our Ultrasound Customer Order team. As a key member of our team, you will be responsible for ensuring the timely and accurate processing of orders, change orders, etc.KPIs:Timely Customer Order ConfirmationExcellent customer serviceYour Role:Manage the order desk functional box...

  • IT Systems Specialist

    hace 4 días


    Panamá, Panamá, Panamá Red Bull A tiempo completo

    Job OverviewThe IT Professional plays a vital role in delivering exceptional end-user support and service. The individual is responsible for maintaining a high level of customer satisfaction by consistently improving our IT service management processes and adhering to company guidelines.This role involves ensuring the up-to-date and secure inventory of...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Join us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.As a Bilingual, English and Spanish speaking Customer Service Specialist for EF Tours, you are the  primary resource for parents as they navigate the process of sending their middle and...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Job OverviewThe Safety and Incident Response team at EF Education First is seeking a highly skilled individual to join our Operations Emergency Support Team. This role involves providing exceptional customer service and technical support to customers in a fast-paced environment.Key Responsibilities:Answer all calls that come into the Operations Emergency...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Role SummaryThis is a full-time, temporary position that requires 2+ years of experience in a customer-facing role. As an Emergency Response Specialist, you'll work in crisis management and support functions within Educational Tours. Your primary responsibility will be to respond to various emergencies and manage serious cases directly.Key...


  • Panamá, Panamá, Panamá Triskel Consulting A tiempo completo

    **High-Value Player Engagement Specialist**: We're seeking a skilled and dedicated individual to join our team as a High-Value Player Engagement Specialist. In this role, you'll be responsible for developing and executing personalized strategies to engage high-value players, drive revenue growth, and ensure exceptional customer experiences.Key...


  • Panamá, Panamá, Panamá Insignia Resources Panama S.A. A tiempo completo

    Overview: Insignia Resources Panama S.A. seeks a highly skilled Accounts Receivable Representative to join our finance team. The ideal candidate will have a strong aptitude for financial processes, excellent communication skills, and a commitment to delivering outstanding customer service.Responsibilities:Invoice Management: Generate and send out invoices to...


  • Panamá, Panamá, Panamá Pandora A tiempo completo

    Do you want to be a part of the world's leading jewelry company while putting your experience in Fraud & Payments into use?If yes, then we might have an exciting opportunity for youYou will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate, and performance-driven people.The Fraud & Payments...

  • Tour Support Assistant

    hace 3 días


    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Our MissionAt EF Education First, we believe in opening the world through education, providing students of all ages with the freedom and confidence to explore the world. We are seeking an Incident Response Intern to join our team, who shares our passion for education and customer service.The RoleIn this role, you will work closely with the Safety and...

  • Call Center Associate

    hace 1 semana


    Panamá, Panamá, Panamá Iqor A tiempo completo

    About the RoleWe are looking for a highly skilled Call Center Associate to join our team. The successful candidate will be responsible for handling a high volume of customer inquiries via phone and providing exceptional service to our clients' customers.Key Responsibilities:Provide outstanding customer service via phone, resolving issues and answering...


  • Panamá, Panamá, Panamá EMHR A tiempo completo

    About EMHR: As a leading organization, we strive to deliver exceptional service to our clients. We are seeking an experienced CUSTOMER SUPPORT AND RELATIONSHIP MANAGER who can effectively communicate with customers and provide tailored solutions to their needs.

  • Professional Call Agent

    hace 1 semana


    Panamá, Panamá, Panamá Iqor A tiempo completo

    Job SummaryWe are seeking a Professional Call Agent to provide exceptional customer service to our clients' customers via phone. This role requires a high level of professionalism, strong communication skills, and the ability to work effectively in a fast-paced environment.Primary Responsibilities:Handle customer inquiries via phone, responding to questions...