Customer Service Training Specialist
hace 3 días
Job Overview
">We are seeking a highly skilled Customer Service Training Specialist to join our team. As a key member of our training department, you will be responsible for creating and delivering engaging training programs that meet the needs of our contact center employees.
">About Us
">iQor is a leading provider of customer service solutions, with a commitment to excellence in everything we do. We are passionate about delivering exceptional customer experiences and are looking for talented individuals who share our vision.
">Key Responsibilities
">- ">
- Design and deliver comprehensive training programs that meet the needs of our contact center employees.">
- Collaborate with subject matter experts to develop training materials and resources.">
- Conduct training sessions and workshops to ensure effective knowledge transfer.">
- Maintain up-to-date knowledge of industry trends and best practices in customer service training.">
Requirements
">- ">
- Bachelor's degree in Education, Communications, or related field.">
- 1+ years of experience in customer service training or a related field.">
- Excellent communication and presentation skills.">
- Ability to work in a fast-paced environment and adapt to changing priorities.">
What We Offer
">We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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