Tour Operations Manager

hace 3 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Company Overview
Educational Tours, a division of EF Education First, is revolutionizing the educational travel industry by transforming students into global citizens. Our mission is to provide exceptional experiences for travelers while ensuring their safety and well-being.

Salary
We offer a competitive compensation package that reflects the importance of this role in our organization. As an Emergency Response Specialist, you will be part of a team that makes things happen. You'll have the opportunity to take full ownership of your work, regardless of your level or experience. We operate like the world's largest startup, encouraging entrepreneurship and innovation within our organization.

Job Description
The ideal candidate will respond to various emergencies and manage serious cases directly. You'll work closely with our central Safety, Operations, and Flights teams to ensure a great experience for our travelers. Your ability to stay calm and make good decisions in fast-paced and uncertain situations will be invaluable to our organization.

Required Skills and Qualifications
To be successful in this role, you'll need:
  • 2+ years of experience in a customer-facing role
  • Past professional experience or educational background in emergency response or escalated customer service issues
  • Fluency in English and Spanish, both written and spoken
  • A proven track record of owning a project or initiative from start to finish and handling sensitive customer communication

Benefits
We offer a variety of benefits to support your well-being and career growth:
  • Hybrid Model - up to two days working from home per week
  • Fitness Center accessible only for EF staff
  • Network and growth opportunities
  • Parking facilities prior request
  • Discounts to on a wide range of local restaurants, cafes, hotels, and other hot spots in Panama
  • Seasonal and monthly office events including Holiday parties, Summer Party, and Happy hours

Others
As an Emergency Response Specialist, you'll have the opportunity to work independently and identify needs, determine the best course of action, and take initiative to get things done. You'll thrive in the unknown but have a plan in place for anything that might come up. If you're detail-oriented, proactive, adaptable, and calm under pressure, we encourage you to apply.

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