Bilingual Customer Support Representative

hace 1 mes


Panamá Provincia de Panamá, Panamá Sagan A tiempo completo

**Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Discover a world of career possibilities with Sagan.
**Position Overview**: We are seeking a Spanish-English Bilingual Customer Service Representative with a strong phone presence and multitasking abilities to support our clients' scheduling, payment processing, and information requests.
**Key Responsibilities**: Customer Interaction: Answer phone calls, schedule appointments, provide information, and set clear expectations for customers.
**Document Handling**: Send and process documents as required.
**Payment Processing**: Assist customers with payment transactions and ensure accuracy.
**Routing**: Direct customers to the appropriate department based on their needs.
**Task Management**: Use tools like Trello, Service Titan, and Google Suite to manage schedules, updates, and tasks.

**Qualifications**: Language Proficiency: Must be fluent in both Spanish and English.
**Software Knowledge**: Familiarity with Trello, Service Titan, Google Suite, and Google Maps.
**Skills**: Excellent phone presence.
Ability to multitask efficiently.
Strong attention to detail.
Commitment to excellence and customer satisfaction.
**Nice-to-Haves**: Experience in a customer service role.
Tech-savviness and adaptability to new software tools.
Problem-solving and interpersonal skills.



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