Customer Support Quality Assurance Manager

hace 6 meses


Panamá, Panamá Brainrocket A tiempo completo

Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.

Due to the growing demand within our operational activity, we are currently looking for a Customer Support Quality Assurance Manager to join, on a full-time basis, our Panama Team. This role will monitor and provide actionable insights to the customer support team.

**Responsibilities**:

- Oversee a team of up to 15 customer support representatives.
- Deliver feedback and provide coaching to the customer support team in order for the team deliver an excellent customer experience.
- Conduct regular audits of Live Chat customer interactions and provide effective feedback to the customer support agents to improve their performance
- Conduct 1 on 1 sessions with the customer support team members.
- Develop and implement tracking and reporting methods with the intention of monitoring and analyzing key performance metrics for the department such as working time, quality and productivity of the agents
- Prepare weekly and monthly working schedules for the customer support team.

**Qualifications**:

- Excellent written and verbal knowledge of English
- Customer Support experience in QA
- Ability to work and cooperate in a fast-paced environment



  • Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...

  • Quality Assurance

    hace 7 meses


    Panamá, Panamá Fiserv, Inc. A tiempo completo

    **Quality Assurance - Emisión** **Actividades** - Es el responsable de elaborar el plan de pruebas internas alineadas a la validación de la calidad funcional de los requerimientos definidos a través de las historias de usuario/requerimientos. - Realiza actividades relacionadas con la planificación, diseño, scripting, ejecución y realización de...

  • Quality Assurance

    hace 7 meses


    Panamá, Panamá Fiserv, Inc. A tiempo completo

    **Quality Assurance - Emisión** **Actividades** - Es el responsable de elaborar el plan de pruebas internas alineadas a la validación de la calidad funcional de los requerimientos definidos a través de las historias de usuario/requerimientos. Realiza actividades relacionadas con la planificación, diseño, scripting, ejecución y realización de informes...

  • Quality Assurance

    hace 7 meses


    Panamá, Panamá Fiserv A tiempo completo

    Quality Assurance EmisinActividadesEs el responsable de elaborar el plan de pruebas internas alineadas a la validacin de la calidad funcional de los requerimientos definidos a travs de las historias de usuario/requerimientos.Realiza actividades relacionadas con la planificacin, diseo, scripting, ejecucin y realizacin de informes de los procesos de...


  • Panamá, Panamá Logic Studio A tiempo completo

    Logic Studio is one of the most reputable companies in corporate software programming, business intelligence and software testing. This is your opportunity to develop your passion for creating software with a team of top-level engineers. Quality Assurance and Software Tester Looking for a professional in systems, processes, and programming with knowledge...

  • SOC 2 Manager

    hace 2 meses


    Panamá, Provincia de Panamá, Panamá Insight Assurance A tiempo completo

    COMPANY PROFILE Insight Assurance is a security and compliance firm trusted by over 1200 organizations for their SOC 2, PCI DSS, ISO 27001, and HIPAA audit needs. Insight Assurance is a licensed CPA firm, PCI Qualified Security Assessor (QSA), and ISO 27001 Certification Body founded by former Big-4 professionals (Former EY) looking to simplify the world of...


  • Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **This role will be a shift based role, where you will work in shifts rotated** **from Night shift to Day Shift to Swing Shift.** **The shift pattern**: - 6 Days on, 2 Days off. - The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off. - The Day shift is at 8 hrs...


  • Panamá, Provincia de Panamá, Panamá Otte Polo Group A tiempo completo

    **Project/Product Manager** The Otte Polo Group is a dynamic business group with a global footprint in the U.S., Ukraine, Nicaragua, and Peru. Our diverse operations span the tech support, call center, and fulfillment industries, and our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Are you passionate about...


  • Panamá, Panamá Talent2Win A tiempo completo

    Nuestro cliente, prestigiosa compañía multinacional del sector financiero, se encuentra en búsqueda de un **Vicepresidente Adjunto I - Quality Assurance (QA)**, para unirse a su operación local.**Funciones y responsabilidades**: - Coordinar, planificar y supervisar las actividades de prueba tanto a nível de proyectos y mantenimiento de las aplicaciones,...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...

  • Pci Senior Consultant

    hace 2 meses


    Panamá, Provincia de Panamá, Panamá Insight Assurance A tiempo completo

    COMPANY PROFILE Insight Assurance is a security and compliance firm trusted by over 1200 organizations for their SOC 2, PCI DSS, ISO 27001, and HIPAA audit needs. Insight Assurance is a licensed CPA firm, PCI Qualified Security Assessor (QSA), and ISO 27001 Certification Body founded by former Big-4 professionals (Former EY) looking to simplify the world of...


  • Panamá, Panamá Gurusoft, S.A A tiempo completo

    Profesional en informticaIngeniera en software o una disciplina relacionada con la tecnologa de la informacin, programacin.FuncionesCrear un plan de pruebas funcionales y testing por producto que cumpla la normativa y regulacin local a. Comparar los resultados reales y esperados, verificando si un producto cumple con los requisitos.Automatizacin de pruebas...

  • Supervisor, Quality

    hace 3 semanas


    Panamá, Provincia de Panamá, Panamá Grainger A tiempo completo

    **Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re...

  • Supervisor, Quality

    hace 3 semanas


    Panamá, Panamá Grainger Businesses A tiempo completo

    **Work Location Type**: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...


  • Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **For this role, you will need to work on site at the company's office.** **We are based in the City of Knowledge here in Panama - As you will be required to be on-site, you must be at a commutable distance.** **-** **About Pole Star**: As the leader in maritime intelligence, Pole Star Global empowers better...


  • Panamá, Panamá Marriott International, Inc A tiempo completo

    **Additional Information** English & Spanish: Professional working proficiency or higher **Job Number** 23150927 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Customer Support Agent

    hace 7 meses


    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Customer Support Agent

    hace 7 meses


    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener facilidad para transmitir conocimientos a los...

  • Customer Support Agent

    hace 2 meses


    Panamá, Provincia de Panamá, Panamá Capital Recruit A tiempo completo

    **About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. **Job Overview**: We are seeking a highly motivated and customer-oriented individual to join our...


  • Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo Panama City is looking for an English-speaking individual for the full-time position as Customer Service Manager. Live and Invest Overseas helps our customers realize their hopes and dreams to relocate and/or diversify their portfolios by investing in opportunities overseas by educating...