Customer Support Team Lead Panama

hace 5 días

Panamá, Panamá Brainrocket A tiempo completo

Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.

Due to the growing demand within our operational activity, we are currently looking for an experienced Customer Support Team Lead to join, on a full-time basis, our Panama Team.

Tasks and Responsibilities
- Team Management
- Leadership
- Managing and leading a team of 20+ employees, ensuring a positive and collaborative environment.
- Training and development of team members
- Escalated complaint handling
- Performance monitoring
- Monitor and assess Team Performance and provide constructive feedback to employees. Finding problematic areas and creating/implementing plans for improvement.

2. Customer Support Operations management
- Quality Assurance: Cooperate with the QA team to maintain QA processes to uphold the highest standards of the team's customer service.

3. Delivery of Objectives Key Results targets on a Monthly and Quarterly basis
- Quarterly OKRs: Ensuring and assisting the CS Department is on track to achieving Quarterly Targets dependent on CS Team Performance. Provide a plan, suggest, and execute solutions to complete different CS-related targets.

4. Internal and External Communication:

- Communicate internally in the CS team and externally with different departments within the company to report, address, and resolve any matters;
- Communicate with customers when required.

5.Problem Solution
- Identify issues within the team and/or within the brand by analyzing data and processing customer feedback. Escalate/follow up with management and relevant departments to implement/find solutions.Reporting and analyzing data
Utilize available data to identify trends, changes, and root causes. Report the data and findings directly to the Head of Support on a daily basis.

Qualifications and Skills:

- Experience in CS agents' Quality Assurance process
- Knowledge and experience in CS processes and flows in chats
- Strong troubleshooting skills
- Advanced English communication skills
- Leadership skills
- Training skills
- Multitasking ability
- Time Management
- Data analysis

  • Customer Support Team Lead Panama

    hace 2 semanas

    Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Due to the growing demand within our...

  • Customer Support Team Lead

    hace 2 semanas

    Panamá, Panamá, Panamá Uber A tiempo completo

    About the RoleThe Greenlight Team Lead will support the day-to-day operations of local in-person of our driver-partner and couriers support locations.In this role, you will be mentoring and leading a team on how to best build our Uber's relationship with driver-partners, support their operational needs, and guide the daily operations of the center.What...

  • Customer Order Specialist Team Lead

    hace 3 semanas

    Panamá, Panamá Signify A tiempo completo

    Job TitleCustomer Order Specialist Team Lead (Panamá City, Panamá)Job DescriptionWe're looking for a Customer Order Specialist Team Lead to join our Backoffice Order Management team in Panamá City, Panamá.Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an...

  • Customer Order Specialist Team Lead

    hace 2 semanas

    Panamá, Panamá, Panamá Signify A tiempo completo

    Job TitleCustomer Order Specialist Team Lead (Panamá City, Panamá)Job Description:We're looking for a Customer Order Specialist Team Lead to join our Backoffice Order Management team in Panamá City, Panamá.Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an...

  • Customer Support Quality Assurance Manager

    hace 5 días

    Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...

  • Customer Support Quality Assurance Manager

    hace 2 semanas

    Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Due to the growing demand within our...

  • Customer Support Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...

  • Customer Support Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...

  • Customer Support

    hace 2 semanas

    Panamá, Panamá, Panamá Community Phone A tiempo completo

    Community Phone:- remote first and always_At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our...

  • Customer Support Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through...

  • Customer Support Agent

    hace 3 meses

    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Customer Support Agent

    hace 4 semanas

    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener facilidad para transmitir conocimientos a los...

  • Customer Support Agent

    hace 4 semanas

    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Team Lead

    hace 2 semanas

    Panamá, Panamá, Panamá New York Global Consultants Inc. A tiempo completo

    Role: Project Manager Duration: Long Term Location: Panama Looking for a person with the following: Excellent communication in English. This is a MUST and the main criteria for hiring. Some lead/management experience is a huge plus. Some software/hardware experience is preferred but not necessary.Project Management training and other essential training will...

  • Customer Support Agent

    hace 2 semanas

    Panamá, Panamá, Panamá Topmanage A tiempo completo

    Nuestro Customer Support Agent debe:Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Part Time Team Lead

    hace 4 semanas

    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Pottstown, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! ***Generous Seasonal Bonus Plan**: **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance...

  • Part Time Team Lead

    hace 4 semanas

    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Pottstown, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! ***Generous Seasonal Bonus Plan**: **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance...

  • Part Time Team Lead

    hace 3 semanas

    Panamá, Panamá Clarks A tiempo completo

    Role Title: Part Time Team Lead **Location**: Washington, PA Job Advert Description Clarks is looking for a **Part Time Team Lead** to join the team! **Benefits**: Employee Discounts| Casual Dress Code| Employee Assistance Program |Flexible Schedule |Clarks University | Perks at Work | Real Estate Assistance Program **Some responsibilities of a Team...

  • Customer Support Representative

    hace 2 semanas

    Panamá, Panamá, Panamá Community Phone A tiempo completo

    Community Phone:- remote first and always_At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our...

  • IT Customer Support Agent

    hace 2 semanas

    Panamá, Panamá, Panamá TopManage A tiempo completo

    Nuestro IT Customer Support Agent debe:Experiência en soporte técnico en temas de IT. Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para...