Customer Support Agent
hace 1 mes
**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally.
Our commitment to excellence and customer satisfaction is at the heart of our operations.
**Job Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent.
This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products.
**Problem Solving**: Identify, analyze, and resolve customer issues related to our SaaS products.
**Product Knowledge**: Maintain in-depth knowledge of our software's features, capabilities, and updates.
**Feedback Collection**: Gather customer feedback and collaborate with the product team to enhance user experience.
**Documentation**: Accurately document customer interactions and resolutions in the CRM system.
**Training and Support**: Assist in creating training materials and guides for users.
**Requirements**: Education: High school diploma or equivalent; further education or certification in customer service is a plus.
**Experience**: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
**Language Skills**: Fluency in English (both verbal and written) is essential.
**Technical Proficiency**: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
**Communication Skills**: Excellent communication and interpersonal skills.
**Problem-Solving**: Strong problem-solving skills and attention to detail.
**Availability**: Willingness to work in shifts to cover different time zones.
-
Customer Support Agent
hace 6 meses
Panamá, Panamá Topmanage A tiempo completo**Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener facilidad para transmitir conocimientos a los...
-
Customer Support Agent
hace 6 meses
Panamá, Panamá Topmanage A tiempo completo**Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...
-
Customer Support Agent
hace 2 meses
Panamá, Provincia de Panamá, Panamá Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...
-
Customer Success Agent at Torre
hace 3 meses
Panamá, Provincia de Panamá, Panamá Torre A tiempo completo**Compensation**: USD 750 - 900/month. **Location**: Remote (for Mexico, Costa Rica, Antigua and Barbuda, Nicaragua, Panama, Peru, Chile, Argentina, Uruguay, Bolivia, Paraguay, Brazil, Aruba, and Puerto Rico residents). **Mission of Torre**: "Making work fulfilling for everyone!" - You are beginner in customer success, customer service, problem solving, and...
-
Bilingual Customer Support Representative
hace 7 días
Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo**Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...
-
Customer Support Representative
hace 2 meses
Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo**IMPORTANT INFORMATION - PLEASE READ**: **This role will be a shift based role, where you will work in shifts rotated** **from Night shift to Day Shift to Swing Shift.** **The shift pattern**: - 6 Days on, 2 Days off. - The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off. - The Day shift is at 8 hrs...
-
Customer Support Specialist
hace 3 semanas
Panamá, Panamá, Panamá Tigo A tiempo completoWe are looking for a talented individual to join our team as a Customer Support Specialist. As an essential member of Tigo, you will be responsible for providing top-notch support to our residential clients, ensuring their needs are met and exceeding their expectations.Key Responsibilities:Deliver exceptional customer service to residential clients via...
-
Customer Experience Agent
hace 1 semana
Panamá, Panamá, Panamá Tigo A tiempo completoAbout TigoTigo is a leading multinational company that provides mobile services, internet, and cable television in Latin America. We are proud to be recognized as an excellent company to work for in the "Great Place to Work" ranking.Our purpose is to build the largest digital network to connect Panamanians, developing the communities we serve and improving...
-
Customer Support Quality Assurance Manager
hace 5 meses
Panamá, Panamá Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...
-
Ecommerce Customer Service and Sales Support
hace 3 meses
Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo**Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...
-
Customer Support Assistant
hace 3 meses
Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo**IMPORTANT INFORMATION - PLEASE READ**: **For this role, you will need to work on site at the company's office.** **We are based in the City of Knowledge here in Panama - As you will be required to be on-site, you must be at a commutable distance.** **-** **About Pole Star**: As the leader in maritime intelligence, Pole Star Global empowers better...
-
Customer Service Representative
hace 1 mes
Panamá, Panamá, Panamá Tigo A tiempo completoAre you passionate about delivering exceptional customer experiences and making a difference in people's lives?At Tigo, we're on a mission to build the largest digital network in Panama, connecting communities and improving the quality of life for our customers. As a Residential Support Agent, you'll play a vital role in achieving this goal by providing...
-
Customer Service Representative
hace 3 semanas
Panamá, Panamá, Panamá Capital Recruit A tiempo completoAbout UsWe are a leading SaaS provider based in the United States, dedicated to delivering innovative software solutions to businesses worldwide.About the RoleWe are seeking a highly skilled and customer-oriented individual to fill the position of Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries,...
-
Customer Service Representative
hace 1 mes
Panamá, Panamá, Panamá Capital Recruit A tiempo completoAbout Capital RecruitWe are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job OverviewWe are seeking a highly motivated and customer-oriented individual to fill the role of...
-
Sales Agent
hace 2 meses
Panamá, Provincia de Panamá, Panamá Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...
-
Customer Success Sr. Advisor
hace 2 meses
Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completoOverview: With employees located around the world, Onelogin by One Identity, a Quest Software business, is a global leader in the identity governance and administration (IGA), Active Directory account Lifecycle management and privileged access management (PAM) markets. We help organizations establish an identity-centric security strategy. Our high-energy,...
-
Customer Support Team Lead Panama
hace 5 meses
Panamá, Panamá Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...
-
Enterprise Technical Support Advisor
hace 2 meses
Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completoOverview: Our core values: - Integrity - As a security company, integrity is our highest priority. We deliver on our commitments and treat customers, partners and colleagues equally -Innovation - Innovation is in our DNA and we always try to look ahead of the curve and think smarter, faster, bigger and better -Excellence - We strive for excellence and...
-
Global Customer Support Specialist
hace 3 semanas
Panamá, Panamá, Panamá EF Education First A tiempo completoRole OverviewWe're seeking a highly motivated and customer-focused individual to join our Traveler Support Team as a Customer Service Ambassador.This role is ideal for a polished communicator who enjoys talking to people and is skilled at problem-solving and multi-tasking with an eye for detail.Key ResponsibilitiesManage inbound phone, online chat & email...
-
Technical Support Engineer
hace 2 meses
Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completoOverview: One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT...