Bilingual Customer Service Representative
hace 1 mes
Our client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for troubleshooting, guidance, and personalized support for our products and services.
**Responsibilities**:
- Utilize your technical expertise to assist customers with troubleshooting and resolving technical issues related to our products or services.
- Provide clear and concise instructions to customers, helping them understand and resolve technical issues.
- Collaborate with internal teams to escalate and resolve more complex technical challenges, ensuring seamless service delivery.
- Document and maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Stay up to date with product/service knowledge, industry trends, and best practices in technical support and customer service.
- Identify recurring technical issues and communicate suggestions for product enhancements or service improvements to the appropriate teams.
- Assist in creating and updating troubleshooting guides, FAQs, and other resources to enhance customer support efficiency.
- Build and maintain strong relationships with clients by understanding their unique technical needs and providing tailored support.
**Requirements**:
- Proven experience (3+ years) in a technical support or customer service role.
- Strong understanding of troubleshooting processes, technical problem-solving, and customer service best practices.
- Proficiency in using CRM systems and technical support tools.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Ability to explain technical concepts in a clear and simple manner to non-technical customers.
- Experience handling multiple tasks and prioritizing workloads effectively in a fast-paced environment.
- Strong organizational skills with a keen attention to detail.
- A proactive approach to identifying and addressing customer issues and needs.
- Ability to work independently and as part of a team, with a positive attitude and willingness to adapt to new challenges.
**Qualifications**:
- High school diploma or equivalent required; additional education or certifications in IT, technical support, or related fields are a plus.
- Familiarity with troubleshooting software, hardware, or network-related issues is highly desirable.
**Schedule**:
- Saturday-Wednesday 6AM-2PM PST
**Wage**:
- $6USD/hour
This role offers the opportunity to work in a dynamic environment where your skills and contributions make a direct impact on the customer experience.
If you are passionate about providing exceptional technical support and building positive relationships, we encourage you to apply
Pay: B/.6.00 per hour
Expected hours: 37.5 per week
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