Customer Service Representative

hace 2 días


Panamá, Panamá Sagan A tiempo completo

**Job Title**: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Discover a world of career possibilities with Sagan.
**Position Overview**: We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team.
The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.
**Scheduling**: Coordinate and schedule jobs, ensuring all details are collected and verified.
**Data Management**: Enter and update customer and job details in the system.
**Follow-Up**: Contact club members for expiring credit cards and respond to customer Google reviews.
**Outbound Calls**: Reach out to customers to book jobs and fill the dispatch board.
**Recurrence Monitoring**: Monitor recurring service events and take necessary action to ensure follow-up.

**Qualifications**: Language Skills: Fluency in English (written and spoken) is required.
**Experience**: Previous customer service or sales experience is preferred.
**Technical Skills**: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
**Attributes**: Excellent organizational skills, attention to detail, and multitasking ability.
**Communication Skills**: Strong phone and written communication skills in English.
**Nice-to-Haves**: Experience in customer sales or similar fields.
Experience with CRM or scheduling software.



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