Senior Technician, Technical Support

hace 2 días


Panama Dell Technologies A tiempo completo

To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Specialist on our Customer Services team in Panama to do the best work of your career and make a profound social impact.What you’ll achieveAs a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.You will: Manage and resolve a variety of customer issues through multiple communication channelsIncrease customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and proceduresAssist leadership in effectively improving the overall service levels provided to the customerProvide mentorship and direction to other team members where requiredTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential RequirementsIntermediate to Advance Portuguese and English communicationOutstanding customer care to solve customer issues in an efficient way, building a seamless customer experienceAdvanced knowledge on Microsoft Office programsAvailability to work on different shifts and/or days: weekends, holidays, etc.Desirable RequirementsCurrently studying at university or graduated in the last yearBackground on tech environment or Troubleshooting experienceHere’s our story; now tell us yours



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