Reservations Agent Melbourne, Victoria

Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe main Goal is to increase sales and make an opportunity in every contact with possible customers and guests. Always have a proactive attitude and answer not just solving an issue or giving an answer but giving the extra mile in order to promote all the products that Selina has besides accommodation.You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.Your responsibilities are (not limited to): To processes group reservations by mail, telephone, chat (web / app) or central reservation systems referrals such as CRMKnows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans. Your supervisor will inform you this.Communicates reservation information to the front desk if its needed.Processes cancellations and modifications and promptly relays this information to the front desk if its needed.Understands the hotel's policy on guaranteed reservations and no-shows.Ask to the Locations Support team or Location staff to processes advance deposits on reservations.Tracks future room availabilities on the basis of reservations.Monitors advances deposit requirements.Makes sure that files you use are kept up to date.Getting information about areas of interest in order to target more clients in particular seasons.Making arrangements for clients travel programs.Tracks future room availability on the basis of reservations.To be aware of all front office procedures.Handover to locations all the Group Bookings and follow-up till checkout.What you need for the role2 years of experience in managing roles in customer service, support and salesExcellent attention to small detailsCustomer Service skillsExcellent communication skillsWork with Salesforce & TableauWhat can you expectCompetitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits;