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Customer Collaboration Analyst
hace 1 mes
No Relocation Assistance Offered # 162894 - Panama, Panama, Panama Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.
Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
**Position Summary**: Ensure customer service standards that allow us to maintain a leadership position in the industry, ensuring greater competitiveness according to the strategy, at Colgate Palmolive.
Responsible for crafting and maintaining robust relationships with customers, allowing the establishment of communication and trust in favor of the development of the Collaboration Strategy by promoting the most appropriate service, planning and efficiency.
**Main functions**: Maintain and collaboratively manage the foundations of Customer Service and value creation that allows joint growth and customer satisfaction.
Ensure and maintain a deep and up-to-date knowledge of supply chain strategies to collaboratively develop solutions to reduce logistics costs and increase sales.
Develop the tools and methodologies to know and understand the different types of customers.
Build the logistics efficiency platform and collaboration initiatives according to commercial and logistics segmentation.
Ensure compliance with internal and external key performance indicators of service and incremental sales through work with the supply chain, Demand Planning, Logistics, Warehouses, CBS Team (Colgate Business Services) and external partners to drive continuous improvement.
Continuously identify new ways of working (NWW) through the search for new digital tools of external information available to streamline decision making and identify potential opportunities for growth and customer satisfaction in advance.
Proactively respond to the needs and requests of our customers.
Ensure decision making based on analysis and proven preparation and knowledge and project management.
Maintain constant communication with the CBS team to generate alerts in the order management process ensuring compliance with the golden rules.
Coordinate cross-functional work teams to close supply chain gaps from source to customer and the impact on stock at the point of sale Support commercial planning by integrating external customer information to strengthen the Demand Planning process (inventory and sales according to the customer's ability to share information) Lead, develop, support and implement key multifunctional Engagement projects in collaboration with the organization that ensure mutual benefits with our customers, crafting and sharing value for business growth in the FTG and Reimagine programs.
Ensure the performance indicators for complete deliveries, timely deliveries, On-shelf Availability and action plans to achieve established objectives.
**Education and skills**: University degree in Engineering or Business Administration 3 years of experience in manufacturing, CS&L (Demand Planning, Supply Network Planner, CPFR or Customer Service) Minimum 85% English required Knowledge of MS Office, Excel, Access and Google Tools Logistics management knowledge Logistics cost management knowledge Project management experience SAP and Business Intelligence Systems management Knowledge of EDI (electronic data interchange), E-order, and others Knowledge of inventory management, procurement and logistics planning Basic financial knowledge of P&L and Cost to Serve Our Commitment to Sustainability With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.
We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer Colgate is an equal opportunity employer and all qual
