Experience Analyst
hace 4 días
**Job Title**: Experience Analyst Location: Remote (CST Time zone) Salary Range: up to 1700 USD Work Schedule: Person 1: Wednesday - Sunday 10pm - 6am CST ** Opportunities for additional hours available NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Discover a world of career possibilities with Sagan.
**About the Company**: Sagan represents a property management company dedicated to enhancing tenant experiences by providing exceptional customer support.
The company is committed to delivering seamless communication and swift problem resolution to ensure tenant satisfaction.
**Position Overview**: We are seeking a highly organized and detail-oriented Part-Time Experience Analyst to enhance our customer experience by being one of the first points of contact for our residents.
The Part-Time Experience Analyst will manage a high volume of calls, document interactions, and work diligently to resolve resident concerns and issues.
**Key Responsibilities**: Customer Interaction: Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
**Communication**: Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
**Problem-Solving**: Utilize problem-solving skills to address and resolve resident issues efficiently.
**Documentation**: Accurately document all interactions in the system to maintain detailed records of resident communications.
**Process Adherence**: Follow established processes and procedures, while being adaptable to changes as needed.
**Qualifications**: Language Skills: Excellent spoken and written English is required.
**Experience**: Previous experience in a call center or customer service role is preferred.
**Technical Skills**: Proficiency in using Google Suite and other relevant software.
**Attributes**: Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.
**Nice-to-Haves**: Outgoing personality with a friendly and positive attitude.
Experience with diffusion techniques and customer engagement strategies.
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