Configuration Officer

**Job Title**: Configuration Officer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to**

Perform the medical equipment configurations for all LATAM markets, in accordance with the customer’s needs. Work together with the Modality Sales Specialist to define the right configuration. Work with different stakeholders in GBS to meet the procedures stablished and follow up the WI for sales operations.

**You are responsible for**
- Perform configuration of Philips Medical Equipment, based on customer requirements
- Work with database and Informatic Technologies systems to make the configuration of medical equipment
- As a Global Business System based in Panama, help Commercial team area in develop final customer quotations
- Direct contact with commercial team (Product Specialists) for knowledge and improvements of Philips equipment
- Understanding and adherence to the procedures established in Sales Operations and GBS
- Keep communication with key stakeholders and internal areas within GBS to obtain information related to medical equipment configuration.
- Perform configuration of Philips Medical Equipment, based on customer requirements
- Work with database and Informatic Technologies systems to make the configuration of medical equipment
- As a Global Business System based in Panama, help Commercial team area in develop final customer quotations
- Direct contact with commercial team (Product Specialists) for knowledge and improvements of Philips equipment
- Understanding and adherence to the procedures established in Sales Operations and GBS
- Keep communication with key stakeholders and internal areas within GBS to obtain information related to medical equipment configuration.

**You are a part of**

A team responsible for leading operational execution, reducing complexity, and increasing efficiencies as the in-house team that continuously improves performance to better support our customers.

**To succeed in this role, you should have the following skills and experience**
- Bachelor degree in Biomedical Engineering
- A minimum of 1 year of experience in customer service, ideally within medical devices or regulated industry
- Detail Oriented
- Proactive
- English skills are required
- MS Excel proficiency

**In return, we offer you**

Endless opportunities to learn, and develop your career in the directions to which you aspire. Philips is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already.

**How we work at Philips**

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a