Learning Technology Specialist
hace 10 horas
The Learning Technology Team is a technology deployment team charged with deploying and road mapping learning technology. The Learning Technology Specialist is responsible to set up, test, manage and deploy learning through multiple learning technology systems and provide Level 1 technology troubleshooting support. In addition, this role supports learning content management using established content governance and management practices. Main Duties & Responsibilities Learning Deployment and Content Management: Partners with Learning Designers, other learning stakeholders and content creators to understand the deployment requirements for a specific learning solution relative to content completion tracking, assessment set up, organization of the learning, targeted audience, etc. Applies standard practices and knowledge of system functionality to accurately set up learning and deploy to the targeted audience. Executes timely, accurate and efficient set up and deployment of new learning content, assessments and practice across all Learning Technology systems within our Learning Technology Ecosystem including a Learning Management System, Coaching and Practice Platform, Enterprise Search Functionality and Salesforce linked learning. Works with Learning Designer and Data Analytics to extract completion data and other key data to consolidate reporting. Content authoring, organization (tags, filters and folder permissions), curation, leveraging a standard content governance process, working with content creators to ensure have the most up to date versions control, and strengthening content library). Learning Technology Technical Support Provides exceptional customer service engaging in basic learning technology troubleshooting and Level 1 support for all NASS team members. Leverages a standard support process to communicate and engage with stakeholders and field team members. Thinks systemically to resolve issues to deliver a high-level experience using a continuous improvement mindset. Operational Excellence: Applies Standard Work in daily activities, ensuring a consistent quality experience to our customers. Approaches work with a CI mindset and deliver back process improvement opportunities and best demonstrated practices where applicable. Maintain individual productivity measurements in support of organizational goals (i.e., gross profit, cost to serve); including metrics on number of learning items loaded, cycle time, and quality of work. Agile and open to migrating to new learning technologies as our learning roadmap advances Understands how to navigate all areas of Learning and Development in order to efficiently manage work. Embrace change management principles in order to drive success into work. Embrace curiosity to ensure foundational understanding
**Requisitos**:
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