Customer Experience Data Analyst

hace 14 horas


Panama Philips A tiempo completo

**Job Title**: Customer Experience Data Analyst

**In this role, you have the opportunity to**

Identifies new capabilities required to enable professional services and solutions for our Global Business Service center and work closely with BPEs to identify capability development and deployment requirements & be the ambassador of the global capabilities in the markets and/or businesses.

**You are responsible for**

**Business Intelligence Analytics & Reporting
- 60% of time includes the following activities**:

- Use available analytical tools to identify key insights in the digital customer journey.
- Consolidate data from different sources and support accurate analysis
- Collection and analyze raw data to deliver consolidate information, creating reports and presentation to summarize findings and influence decisions
- Design and build data structures with a strong understanding of analytics needs to improve the efficiency
- Interpreting data, analyzing results using statistical techniques & provide ongoing reports
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
- Acquiring data from primary or secondary data sources and maintaining databases
- Identify, analyze, and interpret trends or patterns in complex data sets
- Evaluate and plan activities to implement automation of manual data extracts and other manual activities supporting any reporting currently supported by you

**Intake Channels Operational Supervisor - 40% of time includes the following activities**:

- Use available analytical tools to identify key insights in the digital customer journey.
- Develop best practice and governance guidelines for intake channels operations and develop initiatives to deliver the optimal user experience.
- Identify Digital solutions to key operational problems regarding to user´s experience
- Manage and coordinate external vendors and technical requirements to continue to develop and enhance the Customer Journey
- Develop best practices analysis and competitor benchmarks within the organization.
- Ensure strong collaboration and communication across the company and serve as a point of contact for internal stakeholders.
- Challenge teams to think about creative solutions using various idea generating methods and mindset.
- Continually test and track improvements made to ensure they are driving the correct behavior and delivering optimal results.

**You are a part of**

Global Business Service department with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

**To succeed in this role, you should have the following skills and experience**
- Bachelor's degree in Business Administration, Computer Science or equivalent.
- +2 years demonstrated service experience in a comparable environment.
- Intermediate level of Microsoft Excel.
- Proficient level of English, written and oral communication.
- Data Analytics Skills & Knowledge
- Solid communication skills
- Demonstrated ability to effectively work and influence across the organization.
- Strong interpersonal communication and presentation skills

**Why should you join Philips GBS?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
- Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

LI-PH1


  • Data Analyst

    hace 5 días


    Panama Ugs A tiempo completo

    The Data Analyst is responsible for leveraging data and analytics to answer moderately complex questions. The position is also responsible for providing technical expertise and developing tools to make data and analytics accessible to those without technical skills.

  • Sales Data Analyst

    hace 2 semanas


    Panama Scoutlogic Background Screening A tiempo completo

    Position Summary The Data Analyst will be an integral part of our MSP Team supporting in the creation of reports, data cleanup, and tracking spreadsheets. This person will work hand in hand with the MSP team to ensure the necessary data is organized, and stored properly within our internal systems. Responsibilities Create Reports in Excel/Google Sheets to...

  • Data Analyst

    hace 7 meses


    Panama The Excellence Collection A tiempo completo

    **Requisitos**: The Excellence Collection, selecciona a Data Analyst para el departamento de Marketing en sus oficinas corporativas Ciudad de Panamá. - 90% Inglés - Facilidad numérica **Actividades a realizar**: Responsable de la revisión y análisis de datos, reportes, tablas dinámicas.

  • Scm Data Analyst

    hace 7 meses


    Panama Philips A tiempo completo

    **Job Title**: SCM Data Analyst **Supply Chain Management (SCM) Data Analyst - Ciudad de Panama** The SCM Data Analyst will work closely with the head of the area supporting all the demands for data analysis in the various Supply Chain domains. This person will be responsible to support the SCM Project Management and SCM Head with analysis and insights to...

  • Data Analyst

    hace 7 meses


    Panama Virtual Team Tech A tiempo completo

    Descripción de la Plaza Hola,Estamos en búsqueda un Data Analyst con conocimientos en: Experiência en procesamiento de datos a gran escala de al menos 2 añosExperiência en bases de datos transaccionales Experiência en lenguaje SQL Experiência en BigQuery Experiência en Looker Experiência en PowerBi Experiência en DataStudio Mínimo Nível...


  • Panama Solucru A tiempo completo

    Immerse yourself in the bustling energy of Panama City as you help craft unparalleled customer journeys. We're on the lookout for a Customer Experience Coordinator who embodies our brand, committed to enhancing every interaction with our customers across a variety of touchpoints. Location: Hybrid - Panama City Office **Your Mission** As the heartbeat of...


  • Panama Philips A tiempo completo

    **Job Title**: Supply Chain Customer Screening Analyst - Ciudad de Panama The SCM Customer Screening Analyst will work closely with the masterdata team, order processors, sales team and customers to do the due diligence (screening) of Health System customers for United States. **Your role**: - Screening of existing and new customers. Guarantee that all...


  • Panama Puma Energy A tiempo completo

    Main Purpose: Working with retail business to design reports/processes/strategies to derive benefits and improve decision making using the data that the business generates. Key data streams come from our loyalty program, C-store POS, and forecourt fuel controllers. Works closely with the Regional Retail and BI Analyst in the implementation of reports and...

  • Data Analyst

    hace 14 horas


    Panama Arka Servicios de Recursos Humanos A tiempo completo

    Your goal will be to help our company analyze trends to make better decisions. We are looking for a Data Analyst to analyze large amounts of raw information to find patterns that will help improve our company forecast. We will rely on you to build data products to extract valuable business insights related to demand/forecast plans. Works closely with other...

  • Data Analyst

    hace 1 día


    Panama The Estée Lauder Companies A tiempo completo

    **Grow your career with The Estée Lauder Companies!** The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in over 150 countries and...


  • Panama Puma Energy A tiempo completo

    **Main Purpose**: Working with retail business to design reports/processes/strategies to derive benefits and improve decision making using the data that the business generates. Key data streams come from our loyalty program, C-store POS, and forecourt fuel controllers.Works closely with the Regional Retail and BI Analyst in the implementation of reports and...


  • Panama UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Panama Dell Technologies A tiempo completo

    Senior Data Engineering AdvisorPanama City, PanamaWere a dynamic, enthusiastic and diverse team located across the world leveraging on different skills, knowledge and expertise from every one of our team members. We want to play a key active role in a digital marketing transformation and create the future, now. Were looking for a new colleague who wants to...

  • Billing Analyst

    hace 1 día


    Panama Grainger Panama Services A tiempo completo

    The Billing Analyst is responsible for ensuring that all system configurations completed by Enterprise Process & Systems (EPS) team meets functional business requirements. The Billing Analyst monitors issues that arise with system operations and supports the testing/migration of enhancements or new releases. The Billing Analyst will utilize business and...


  • Panama Quest Software A tiempo completo

    Overview: As a Customer Services Support Analyst, you will be joining a dynamic group that is dedicated to providing world-class support to our customers. You will be part of a highly collaborative global team providing assistance to our customers. This is an exciting time to join a growing global software organization with an established presence in...

  • Helpdesk Associate

    hace 7 meses


    Panama Ntt Data A tiempo completo

    Interest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6 months of experience in Customer Service Activities - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting steps and detailed description of the...


  • Panama BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Data Analyst

    hace 7 meses


    Panama CSA Group A tiempo completo

    _**Join Our Growing Team**_ CSA provides the ideal place for you to develop or start your career in a fast-paced, diverse environment. At CSA Group, one of our guiding principles is to treat people with respect, and we appreciate diversity in their backgrounds, experiences and opinions. If you think you have what it takes to be an industry leader, send us...


  • Panama Estée Lauder Companies Gmbh A tiempo completo

    Sr Analyst FP&A Regions, Data EngineerDescriptionGrow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's...

  • Order Manager Analyst

    hace 7 meses


    Panama Philips A tiempo completo

    **Job Title**: Order Manager Analyst **Order Manager Analyst** **Responsibilities** - Create sales orders manually as well as monitor automated sales orders, supported by various channels - (including return flow) - Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are - fulfilled - Solve root causes of...