Customer Experience Coordinator
hace 6 meses
Immerse yourself in the bustling energy of Panama City as you help craft unparalleled customer journeys. We're on the lookout for a Customer Experience Coordinator who embodies our brand, committed to enhancing every interaction with our customers across a variety of touchpoints.
Location: Hybrid - Panama City Office
**Your Mission**
As the heartbeat of our customer interactions, you will ensure every engagement—be it via phone, online platforms, or in-person—leaves a lasting, positive impression. Your role is crucial in weaving the fabric of excellent customer relations and pushing the boundaries of satisfaction.
**Key Duties**
- Brand Champion: Embody and express our and our clients brand values, ensuring every customer interaction is a positive and memorable one across all communication platforms.
- Customer Interaction Expert: Efficiently manage and respond to customer inquiries, addressing complaints with empathy and efficiency to maintain a high standard of customer satisfaction.
- Insight Analyst: Monitor and analyze customer feedback to detect patterns and identify service improvement opportunities; work collaboratively with internal teams to develop strategies for enhancing customer experience metrics.
- Collaborative Innovator: Partner with teams across the company, including sales, marketing, and product development, to share customer insights and feedback, driving improvements and innovation in the customer journey.
- Problem Solver: Utilize outstanding communication skills, along with your proven ability to judge situations and solve problems effectively, to handle customer issues adeptly and nurture trust and loyalty towards our brand.
**Who We're Looking For**
- Fluent in English, with exceptional communication skills.
- A background in customer service or community management, with a knack for building and maintaining positive relationships.
- Comfortable with technology, including proficiency with CRM platforms and customer service software to enhance customer interactions.
- A quick thinker, capable of making judicious decisions under pressure.
- Experience in a hybrid work setting is a bonus, adept at both in-office and remote formats.
**Benefits of Joining Us**
- A competitive salary bracket, recognizing your dedication and effort.
- Flexibility and comfort with our hybrid work approach.
- Assured pathways for career growth and personal development.
**Leap into a World of Opportunity**
Pay: B/.1,000.00 - B/.1,400.00 per month
Application Question(s):
- Are you legally authorized to work in Panama?
**Language**:
- English (required)
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