Technical Support Engineer

hace 3 meses

Panamá Provincia de Panamá, Panamá Quest Software A tiempo completo

Overview:
One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.

Customers using the Privileged Access Suite for UNIX can overcome security and administration challenges inherent in UNIX-based systems. The suite is a one-stop shop for UNIX security that combines Active Directory bridge and root-delegation solutions in one console. It consolidates and unifies UNIX, Linux, and Mac OS X identities. Plus, it assigns individual accountability, enables least-privilege access and centralizes access reporting of the UNIX root account. This gives organizations complete visibility, and streamlines administration of identities and access rights for UNIX environments.

**Responsibilities**:
Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing our UNIX suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with coworkers’ worldwide ensuring product quality and stability while resolving customer complex issues across numerous different platforms.

As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, Kerberos, SIEM Logging methods and Cloud Based technologies. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.

For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.

Qualifications:
**Essential Support Skills**
- Experience in a similar customer service work environment
- Must be independent, self-motivated, a team player and have a people-oriented personality
- Effective and efficient problem solving skills
- Strong written and oral communication skills
- Ability to work in fast paced, dynamic environmentAble to be professional and have timely management of personal work load covering multiple problems
- Keep up to date with emerging technologies and latest Microsoft product versions.
- Delivery of excellent customer service.
- Awareness of Change Control Process

**Technical Experience**
- 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
- 2+ years' experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
- 2+ years’ experience in Technical support, Development or System administration
- Be able to work under pressure with calmness and composure
- Work independently and also in a team, with strong troubleshooting and diagnostic skills

**Essential Technical Skills**:

- Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX - (AIX ,HP-UX Solaris, OS X) or Linux - (Redhat, SuSE, Debian)
- Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.
- Familiar with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc).
- Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)
- Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, tracert, ping, packet captures, etc)

**Preferred Preferences**:

- Working knowledge of LDAP and Kerberos
- Setting up Windows Group Policies. Familiar with NIS and NFS
- Knowledge of the following remote connection methods - RDP, OpenSSH, Telnet, FTP, RSH, etc
- Understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes
- Configured and setup Solaris 10 Zones.
- Virtualization experience the VMware ESX/vSphere platform
- Familiarity with SIEM technologies
- Certificate installation and management and OpenSSL
- Comfortable with Linux Shells and command structure including editing and modifying files and scripts.

**Company Description**

One Identity enables organizations of all sizes to be

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