Director, Digital Consumer Solutions

hace 1 semana

Panama Mastercard A tiempo completo

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Digital Consumer Solutions

Overview

This individual will be responsible for leading the Strategy and Execution of Digital Consumer Solutions for Central America and Caribbean, inside the Customer Solutions Center organization. Main responsibilities are 1. Collaborate with the front line to win customers 2. Launch prioritized solutions. 3. Accelerate digital capabilities adoption. 4. Optimize business performance of existing portfolios. 5. Evolve value proposition to be competitive in prioritized segments.

This person will work closely with Regional and Global Digital Consumer Solutions Leads to bring the best practices and to evolve the value proposition at a market and customer level.

The individual will also monitor the competitive landscape and overall markets dynamics, to identify new product/feature/functionalities/platform capabilities opportunities, to make sure that Mastercard Digital Consumer Products remain ahead of the competition.

ROLE:

- The Digital Consumer Solutions leader is responsible for delivering financial results on consumer products and for accelerating Digital adoption and evolution.
- Partners with other products and solutions experts to support CSC value proposition development, specially with the the Loyalty solutions team with a focus on their local market and/or segment.
- Serves as a go-to expert and supports the development of differentiated products and solutions to meet the needs of Mastercard's clients, within their market and/or segment.
- Models functional knowledge and best practices sharing, and provides thought leadership on technology trends and holistic-system thinking to improve solutioning for their clients.
- Identifies complex issues related to products and solutions development for their market and/or segment, and recommends improvements to the market's portfolio or solutions strategy.
- Supports initiatives to drive product revenues from their specific group, within their defined market and/or segment.
- Identifies local partners to drive joint initiatives
- Develop go to market strategies for commercializing Digital Payment products in Caribbean and Central America leveraging global partnerships and forging local partnerships including the fintech community
- Manage the in-region relationship with all the Global Digital wallet operators and jointly track the roll-out plans.
- Support Account management and market development team to drive Product & Digital Roadmap discussions with key stakeholders in the market

ALL ABOUT YOU
- Deep knowledge of Consumer/retail payments products and platforms as well as prior retail banking or Consumer Banking experience.
- Strategic and tactical understanding about technology and how it enables better solutions and experiences.
- Keen understanding of competitive offerings and industry trends, and the ability to translate that understanding into meaningful action and enhancements
- Effectively interface with all areas and levels of management including Customers, senior executives (internal and external); Global Products, Customer Relationship teams, and Business Development teams
- Highly organized and able to deal with multiple and competing priorities
- Analytical, solutions-oriented skillset with the ability to drive thought leadership
- Ability to influence external customers and internal business partners, at all levels, and drive towards results, without direct management authority.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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