Colive B2C Agent

**Who we are**

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.
**What you will be doing**
- Most Process reservations by mail, telephone, WhatsApp or central reservation systems referrals.
- Support Sales (when needed) and other departments with reservations requests.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availability on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Make sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times. availability in distribution channels when needed.
- Responsible for collecting or charging reservations when it is needed (payment process).
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures.
- Know how to open and close the
- Design closing reports to accountability.

**What you need for the role**
- 2 years of experience in managing roles in hospitality industry
- Excellent attention to small details
- Customer Service skills
- Excellent communication skills
- English and Spanish advanced