Aftersales Service Supervisor, Panama

hace 2 semanas

Panama Dextra Group A tiempo completo

Ensure Commissioning / decommissioning for all DEXTRA equipment: Advise the Client on the optimal workshop arrangement for the equipment (layout / storage & working racks / cranes etc.). Ensure the Installation & commissioning of the equipment for all the countries / project's site. Coordinate with Customers the audit information needed & pre-shipment preparation & packing for equipment decommissioning. Ensure the availability of Documentation for all DEXTRA equipment: Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).

Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines. Ensure customer training for all DEXTRA equipment crew: Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works & ensure the Issue of training reports (and optional Training certificates). Train the Client's setters & operator on the preparation of test samples. Train the Client's steel fixers on the splice assembly at site.

Train the Client's managers and supervisors on E-ticketing implementation. Ensure technical support Level 3 - onsite & from remote: Ensure a good response time to E-tickets. Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed. Monitor & evaluate the efficiency of the preventive maintenance Level 1 & Level 2 activities ensured by client.

Monitor & evaluate the efficiency of the corrective maintenance Level 2 activities ensured by client. Conduct preventive maintenance Level 3 of all DEXTRA equipment. Advise the customer on the local supply of standard parts. Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.

For each troubleshooting ensure by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause Analysis/action to repair/parts changed/pending issues). Ensure Supervision: At each site's visit opportunity: Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop. Review that operation and quality procedures in place are followed by the Client. Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.

Review that the Inspection Test Plan (ITP) is followed by the Client. compliance with DEXTRA documentation. Verify that no coupler other than Dextra's are used on DEXTRA equipment. On daily base when we are assigned for "full time on-site" supervision: Witness testing whenever considered necessary.

Randomly check that the production settings, processes and controls are done. Verify that qualified operators are preparing the test samples. Maintain a filing of the following records: Production record for each set of equipment, One logbook per machine for preventive maintenance level 3, Corrective and Preventive action requests. Record daily in the Production Report the volume of threads produced and the causes of down time and shall provide recommendations for improvement (5M method).

**Ensure Reporting & Communication**: Receive the Client's queries (E-ticket) and convey them to the person in charge within Dextra's organization. Report any observed deviation from the standard processes to the management of the Client and to Dextra's upper management level. Ensure monthly analysis of the DEXTRA equipment's in term of performance (Safety / reliability / productivity / maintenance efficiency) Propose, from the above analysis, an action plan to improve the global performance of equipment when a gap is identified. (MTBF /MTTR / Bd.

Rates / Cost / productivity). Ensure, based on facts from initial equipment's audit, a consolidated technical explanation to highlight the necessity & added value of the proposed services packages to our customers. To demonstrate the benefits these packages will bring in term of ROI. Create and maintain the contacts list within the Client's organization.

Monitor competitors' activity at site (if any). Key Competencies: Continuous Improvement Learning Solutions Development Breakdown Maintenance Equipment performance comparison Planning and Organizing Coaching Ability to manage conflictual and tensed situations Responsible Qualifications: Bachelor's degree in Engineering or related field Experience in customer service would be beneficial Experience in quality control / inspection would be beneficial Experience on abroad projects would be beneficial Very good command of spoken and written English Proficiency in Microsoft Office Willingness / ability to travel regularly (30-50%) in his geographical area, for periods of 2-5 consecutive days Ability to work on project supervision field Mechanical / Electrical / Hydraulics / Automation Submit Your Application You have successfully applied You have errors in applying

  • Aftersales Service Supervisor, Panama

    hace 4 semanas

    Panama Dextra Group A tiempo completo

    Randomly check that the production settings, processes and controls are done.Verify that qualified operators are preparing the test samples.Maintain a filing of the following records: Production record for each set of equipment, One logbook per machine for preventive maintenance level 3, Corrective and Preventive action requests.Record daily in the...

  • Service Marketing Supervisor

    hace 4 semanas

    Panama Samsung Electronics A tiempo completo

    Position Summary 1. Develop and execute the service marketing strategy acting as the guardian of the Customer Satisfaction brand identity across all customer service touch points 2. Responsible for the full SNPS cycle management and Happy Call survey operation according to LAO guidelines 3. Carry out empathy training, mystery shopping, sales support and...

  • Service Marketing Supervisor

    hace 4 semanas

    Panama Samsung A tiempo completo

    1. Develop and execute the service marketing strategy acting as the guardian of the Customer Satisfaction brand identity across all customer service touch points2. Responsible for the full SNPS cycle management and Happy Call survey operation according to LAO guidelines3. Carry out empathy training, mystery shopping, sales support and special regional...

  • Quotes Supervisor

    hace 4 semanas

    Panama Grainger Panama Services A tiempo completo

    Provide leadership and general supervision to NEX employees supporting quoting service activity. The Sourcing Supervisor is responsible to drive first class service that enables revenue, profitability, expense, and operating earnings targets are achieved. Coach Sourcing Specialist to ensure that the correct Suppliers are selected for the quote, and priced...

  • Supervisor de Restaurante

    hace 1 mes

    Panama Sheraton Grand Panama A tiempo completo

    **Acerca de la vacante**: Funciones del Puesto**: Realizar la requisición de pedidos de insumos del restaurante Asegurarse que los inventarios del restaurante estén al día Coordinar y supervisar los saloneros y las funciones a realizar en el día Coordinar junto con gerente de restaurante los horarios del personal según las necesidades **Requisitos del...

  • Supervisor de Despachos- Panamá

    hace 1 mes

    Panama Skechers A tiempo completo

    Company Description**Job Description**: Buscamos SUPERVISOR DE DESPACHOS para nuestro Centro de Distribución de Panamá. Deberá administrar la coordinación de entrega de productos y realizar seguimiento a los despachos asi como también supervisar tiempos de entrega y efectuar control físico de las unidades de inventario. Le reportarán directamente...

  • Supervisor de Despachos- Panamá

    hace 4 semanas

    Panama Skechers A tiempo completo

    Job Description Buscamos SUPERVISOR DE DESPACHOS para nuestro Centro de Distribución de Panamá. Deberá administrar la coordinación de entrega de productos y realizar seguimiento a los despachos asi como también supervisar tiempos de entrega y efectuar control físico de las unidades de inventario. Le reportarán directamente cuatro Team Leaders,...

  • Quotes Supervisor

    hace 1 mes

    Panama Grainger Panama Services A tiempo completo

    Provide leadership and general supervision to NEX employees supporting quoting service activity. The Sourcing Supervisor is responsible to drive first class service that enables revenue, profitability, expense, and operating earnings targets are achieved. Coach Sourcing Specialist to ensure that the correct Suppliers are selected for the quote, and priced...

  • Service Administrator

    hace 4 semanas

    Panama Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are looking for a professional who will be responsible for the...

  • Supervisor de Producción

    hace 1 semana

    Panama Helados Gelarti Panamá A tiempo completo

    Nuestra empresa está en busca de Supervisor (a) de Producción Industrial. Si estás interesado, te invitamos a participar por la vacante. REQUISITOS INDISPENSABLES1. Experiência mínima de 3 años como Supervisor de Producción Industrial (Industria Alimentaria).2. Estudios universitarios completos en Ingeniería Industrial, Ingeniería en Alimentos,...

  • Customer Service Supervisor

    hace 2 semanas

    Panama SIUMA TALENT A tiempo completo

    **Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento. Funciones Planificar, administrar y controlar todos los...

  • Storage Supervisor

    hace 4 semanas

    Panama Hilton A tiempo completo

    A Storage Supervisor will oversee general and food and beverage storerooms and receiving areas ensuring that all deliveries are to hotel specifications in accordance with receiving sheets, purchase orders, pricing and weights. **What will I be doing?** As Storage Supervisor, you will oversee general and food and beverage storerooms and receiving areas. You...

  • Guest Service Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Additional Information** Salonero **Job Number** 22207895 **Job Category** Food and Beverage & Culinary **Location** Residence Inn Panama City, Calle Ramon H Jurado Calle Tomas Gabriel Duque, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Supervisor de Mantenimiento con Estudios En

    hace 1 mes

    Panama Eulen Panamá De Servicios, S.A. A tiempo completo

    Se requiere Supervisor de mantenimiento que tenga estudios en ArquitecturaQue maneje AutocadConocimiento en interpretación de PlanosManejo de PersonalManejo de computadoraExperiência mínima de dos años supervisando obrasLicencia de conducir D vigente.Experiência en manejo de carro de cambioBolsa de trabajo Panamá ofrecemos puesto de Supervisor de...

  • Supervisores

    hace 1 mes

    Panama Seguridad Del Sur, S.A. A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto Supervisar los puestos de trabajo, Atención al Cliente Interno, Ser Lider. Llevar la asistencia a de los colaboradores. Verificar Roll de Turno. Requisitos del Puesto Varon de 30 a 45 años de edad Tener Liderazgo Licencia de Conducir Manejar Computadora (basico) Disposición de Turnos Rotativos Ganas de...

  • Supervisores

    hace 1 mes

    Panama Seguridad Del Sur, S.A. A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: Supervisar los puestos de trabajo, Atención al Cliente Interno, Ser Lider. Llevar la asistencia a de los colaboradores. Verificar Roll de Turno. **Requisitos del Puesto**: Varon de 30 a 45 años de edad Tener Liderazgo Licencia de Conducir Manejar Computadora (basico) Disposición de Turnos...

  • Service Coordinator

    hace 2 semanas

    Panama Liebherr Panama S. A. A tiempo completo

    **Reponsabilidades**: Supervisar el personal técnico que no está en el proyecto. o Asignar tareas a los técnicos a fuera del proyecto Apoyar otros departamentos (taller, soporte técnico, entrenamiento ) Cursos oportunos o E-Learning Trabajos de servicio o Asegurar seguimiento de tiempo de trabajo Ser encargado de los trabajos de servicio a fuera del...

  • Customer Service

    hace 6 días

    Panama Foundever A tiempo completo

    Customer Service - Insurance Sector Req ID#: 382639 Panama, Panama, PA Job Description: Job SummaryJob Description: The Service Consultant role is an entry-level position that responds to customer inquiries. Service Consultants will solve problems, educate, and answer questions from customers regarding coverage, rates, billing issues, and general policy...

  • Supervisor /stewarding

    hace 4 semanas

    Panama Hilton A tiempo completo

    A Supervisor Stewarding is responsible for supervising the Stewards to deliver an excellent Guest and Member experience while supporting the overall operations. **What will I be doing?** As a Supervisor Stewarding, you are responsible for supervising the Stewards and supporting the team members to deliver an excellent Guest and Member experience. A...

  • Supervisor en Marketing

    hace 4 semanas

    Panama People Working Corp A tiempo completo

    **Título del Puesto**: Supervisor en Marketing - Panamá y Centroamérica TCL **Ubicación**: Panamá (con responsabilidades en toda la región de Centroamérica) **Responsabilidades Principales**: - **Desarrollo y Ejecución de Estrategias de Marketing**: - Crear y ejecutar planes de marketing integrales para impulsar la notoriedad de la marca TCL en...