Welcome Office Manager

hace 4 días

Panama Marriott Worldwide A tiempo completo

**Additional Information** Front Office Manager

**Job Number** 22172917

**Job Category** Rooms & Guest Services Operations

**Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City, Panama, Panama VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all Welcome Office functions and staff. Areas of responsibility include Welcome Ambassadors, Whatever/Whenever, Welcome Desk and FIT/AWAY Spa. As a department head, directs and works with managers and talents to successfully execute all Welcome Office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Whatever/Whenever and Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Whatever/Whenever and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guid

  • Office Manager Panama

    hace 7 meses

    Panama Brainrocket A tiempo completo

    Job Description - Office Manager Objective Due to the growing demand within our operational activity, we are currently looking for an experienced Office Manager to join, on a full-time basis, our Panama Team. Our Office Manager will coordinate administrative duties and office procedures. The main function of the role is to create and maintain a pleasant...

  • Front Office Manager

    hace 7 meses

    Panama AccorHotel A tiempo completo

    **Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Assistant Front Office Manager

    hace 8 meses

    Panama Hilton A tiempo completo

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Front Office Manager

    hace 7 meses

    Panama Hilton A tiempo completo

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    hace 9 meses

    Panama Accor A tiempo completo

    Job DescriptionAs Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.Know and apply always the service and quality standards through the procedures manual stipulated by the company.Perform and encourage upselling and cross-selling.QualificationsKnowledge in systems such as OPERA,...

  • Front Office Manager

    hace 9 meses

    Panama Accorhotel A tiempo completo

    Online Review Management platforms. Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys. Handling of Quality and Guest Experience audit programs. Complete knowledge of the English language. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition...

  • HR/office Administrator

    hace 7 meses

    Panama Waypoint Port Services A tiempo completo

    **Job title** HR/Office Administrator **Purpose**: The HR/Office Administrator will be responsible for recruiting, supporting, and developing employees in both Panama, US and Central America. The HR/Office Administrator is expected to possess knowledge of employment legislation and strong communication skills, both written and...

  • Front Office Manager

    hace 6 meses

    Panama Marriott International A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Front Office Manager

    hace 7 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • E House Design Manager

    hace 7 meses

    Panama ABB A tiempo completo

    **E house design manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Community Sales Manager

    hace 7 meses

    Panama Regus A tiempo completo

    **Community Sales Manager** **PANAMA CITY, Financial Park To** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll...

  • Welcome Desk Talent Coach

    hace 7 meses

    Panama Marriott International A tiempo completo

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up...

  • Sales Manager

    hace 7 meses

    Panama ABB A tiempo completo

    **Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Project Manager

    hace 4 días

    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Welcome Desk Talent Coach

    hace 7 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24012614 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit...

  • Project Manager

    hace 7 meses

    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Banquet Manager

    hace 7 meses

    Panama Accorhotel A tiempo completo

    Job Description As Banquet Manager, you will liaise between multiple departments to ensure the success of every group function - and model exceptional service and leadership skills among your team.The manager will cultivate, develop and sustain growth of the Events team to ensure an amazing relationship with event planners and group leaders.Work closely with...

  • Front Office Supervisor

    hace 7 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24034149 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Project Manager

    hace 7 meses

    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Project Manager

    hace 7 meses

    Panama ABB A tiempo completo

    **Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...