Senior Product Support Field Engineer
hace 4 días
**Career Area**:Marketing / Sales / Product Support**:
**Caterpillar Company Summary**:
**Job Summary**:
**Job Duties/Responsibilities may include, but are not limited to**:
- Make regular visits to customer sites and dealer workshops to support large engines
- Train and assist dealer personnel in troubleshooting engine issues
- Enhance communications between factory, dealer, and customer
- Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
- Perform engine failure analysis where needed
- Evaluate dealer and customer rebuild facility capabilities
- Assist dealers with ICA and PCA implementation
- Facilitate the return of Failed Parts to the factory for further analysis
- Collect and analyze engine data in the field
- CPI support: Identify, testing, and implementing of ICA’s/PCA’s
- Assist dealers with understanding and implementation of Service Publications, TIB, Engine News, Service Magazines, and Service Letters
- Provide dealer training based on the Field Engineering expertise - Knowledge Transfer
- Support customers in identifying and improving engines O&O cost through implementation of best practices, rigorous condition monitoring and maintenance
- Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
- Provide dealer and customer updates on product issues and progressive design updates
**Basic Qualifications**:
- Mechanical Engineer, Electrical Engineer, or relevant job-related experience
- Thorough knowledge of reciprocating engines and their performance
- Must be a proven self-starter
- Ability to work with tight deadlines showing a sense of urgency
- Technically astute
- Shown to work well with others in a collaborative supportive manner
- Willingness to perform hands on training and troubleshooting
- Broad company knowledge and a strong understanding of dealer product support operations
- Ability to adapt communications for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams
- Fluency in English and Spanish Languages
- Excellent communication skills (including written, oral, electronic, and presentation skills)
- Self-starting individual with high motivation to produce a high-quality product
- Results oriented person with flexibility to accommodate a fast paced and everchanging environment
- Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to collaborate
- Hands-on technical background
- Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, VIMS, Technician Toolbox, HVC
- Familiarity with EMCP, ComAP, and other engine genset controls
- Working knowledge of SC2, CANape, data logging equipment and instrumentation experience
- Experience in equipment condition monitoring and fluids analysis interpretation
Other considerations:
- Domestic and International relocation assistance is available for this position.
- At least 60% of travel in South America is required.
- The incumbent must be fluent in English and Spanish.
LI
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
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