Technical Support Engineer 1
hace 6 días
For critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue witha customers product, well analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will: Assist the customer with keeping their enterprise environment healthy collect logs, create System Maintenance plans (Statement of Work), implement the created maintenance plansPerform task management functions to keep tasks up to date and accurateAssist customer to Install and configure management tools in the their environmentsProvides positive customer experience with each customer interactionAbility to multitask as well as work independently in a fast-paced environmentTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role: Essential RequirementsExperience working with customersIntermediate experience in Server, Networking or Storage environmentBachelors Degree OR equivalent work experienceKnowledge of current Server Operating systems (such as Windows, Linux, ESXi)Skilled at using various Customer Relationship Management systems (CRM)Desirable RequirementsEnglish or Portuguese as a Secondary LanguageRecent Grad students (0 - 12 months post grad )Heres our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow.
Our company is made up of more than, people, located in over locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.
Read the full Equal Employment Opportunity Policy here.
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