Operations Manager Bilingual

hace 2 días


Panama Center Source Ops S.A. A tiempo completo

RESPONSIBILITIES Provide inspired leadership for the organization.Manage performance at a system level by ensuring coaching delivery, mentoring frontline leaders, and planning, appraising job results.Drive teams accountability.Drive employee recognition and engagement activities.Audit the documentation of coaching sessions, inspect and follow up on the actions and feedback provided.Ensure coaching effectiveness.Audit Payroll Accuracy.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Work with senior stakeholders.Work with the board of directors to determine plans for short and longterm goals.Identify and address problems and opportunities for the company.Support worker communication with the management team.Create and maintain the employees monthly work schedule in accordance with client needs.Combine schedule inputs from clients, site managers, and employees.Ensure employee schedule incorporates good risk management.Define primary and backup resources for each shift, as well as emergency event schedule procedures.Ensure strong schedule adherence. Manage schedule exceptions in realtime.Keep their team informed about their current performance on a daily, weekly, and monthly basis.Conduct recurring meetings with QA Training to align on the teams trend in performance and areas of opportunityLead by example. ESSENTIAL REQUIREMENTS Bachelors degree in operations management or related field.Experience in management, operations, and leadership.Ability to build consensus and relationships among managers, partners, and employees.High proficiency in English and Spanish, both oral and writtenExcellent communication skills.Solid understanding of financial management. Bolsa de trabajo Panam ofrecemos puesto de Operations Manager para el sector de CallCenter Telemercadeo en la empresa CENTER SOURCE OPS S.A.

de Panam. Salario acorde a tu experiência y al salario medio del sector. Actualiza ahora tu currculum vitae y postlate a este empleo. Tipo de empleo Tiempo Completo.


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