Reservations Agent

Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe Experience Supervisor at Selina locations is responsible to help the Experience Manager working side by side for ensuring we deliver memorable experiences to our guests that are aligned with our brand and mission.What you will be doingProgramming [50%]Own unit-level diverse programming ? 3 month lead timeEnsure all Products are well represented Owner of Music: playlists, volume, etcCulture & Experience [30%]Blueprint activation, initiatives, measurement and action plansOwn Brand Index at the property levelMonitor results of VoC Program for location with appropriate actionManage local community relations and Selina Gives Back program at the unit levelPartnerships [20%]Unit-level Content Partnerships to support content and programmingBased on occupancy, and size/type of property, the XM may be doing Front-of-house shifts as well (e.g.: reception or bartending) and only spend a percentage of their time (e.g.: 60%) in the Experience Manager function.What you need for the roleExperienceExperience in programming and marketing of eventsExperience in event organizationExperience in team management roles (preferred)Experience in managing community relationsKnowledgeMarketing principlesEvent design and coordinationFluent in English and local languageMicrosoft Office ProficientBrand managementTime managementLow and High Skill Wellness DeliveryStaff who are wellness-focused and have a passion themselves (or hold a qualification) can deliver a wellness activity in the location for our Luna Loyalty Program. If it's a High skill wellness activity they must provide their qualification (ie Yoga, high-intensity fitness, Performance running/cycling).What can you expectCompetitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits;