Digital Vas Associate Manager
hace 5 días
What's The Role? The Care, Apps & Identity Associate Manager owns Liberty Latin America (LLA) strategy, product roadmap, development, and overall success of the Customer Identity Lifecycle and enables digital channel integrations for B2C & B2B across the LLA markets. Responsible for gathering and prioritizing product and customer requirements, defining the Customer Identity and Access Management vision, and working closely with IT, product owners, legal, compliance, CX and IT Ops, to ensure customer satisfaction goals are met. Bringing LLA mobile self-care and associated support apps into reality with properly launched products and offers, providing LLA with world class services, and superior advantages that support our Mobile value propositions with focus on user experience, cost efficiency and optimal performance, ensuring growth for the business for years to come.
What You´ll Do Act as the product custodian that ensures products meet the requirements criteria of all stakeholders across the LLA footprint and realizes its forecast potential Define and evaluate technologies available to implement the Customer Identity Lifecycle: OAuth, Single Sign-on, entitlement, etc. Determine overall strategy for Digital Onboarding journey including registration, progressive profiling, and authentication methods Create and communicate product roadmaps Collaborate with key stakeholders to execute product initiatives throughout the product development lifecycles Identify and prioritize new features and optimizations based on business objectives Manage cross-functional projects for roadmaps, connecting with stakeholders outside of the core product team Manage and coordinate external vendors, contracts, relationships, and technical requirements to continue to develop and enhance the Customer Identity service Communicates and manages a clear view of all progress and planned technical initiatives Provide regular communication to management on status updates related to project timelines, milestones, and deadlines Provide ownership and accountability for all LLA mobile self-care and associated support app-based product capabilities Manage CAPEX and OPEX planning for such products, spend and forecasting, coordinating with internal and external task owners Work with regional, local and external stakeholders to fully productize solutions, including but not limited to commercial, value proposition, marketing, customer experience, finance, reporting, revenue assurance, legal and regulatory Define self-care and app-based product functional specifications, working across the business to ensure the product fulfils the requirements of all stakeholders Define the product user experience to ensure product adoption and performance that contribute to the Mobile Product NPS Define the value proposition of the different products and obtain buy-in from the different stakeholders including commercial teams and P&L owners Work with the Delivery function to assemble a cross functional team tasked with the development, deployment and commercial launch of the products set out in the roadmap Work with the Mobile Products Delivery organization to coordinate the technical implementation activities of the product as well as the procurement process required for the implementation of the required product Work closely with the Quality function to ensure products meet the desired quality standards before going to market and support existing product improvements to meet or exceed quality expectations across LLA Provide post implementation support, working with the different LLA operating business units, and Quality and Delivery team to ensure expected product behavior Identify areas of product improvement for existing products and managing enhancements and evolution throughout the product life cycle Knowledge & Experience: At least 7 years in Product management At least 5 years in Mobile App development experience, include development of self-care products At least 5 years working with Software Development partners 5 years experience in product roadmap and portfolio definition and management 3 years experience engaging effectively, presenting and getting buy in from executive and senior Management At least 3 years working closely with Legal and Regulatory functions Strong technical experience - familiarity with the digital delivery lifecycle, digital technologies and platforms, especially Digital Identity services Knowledge and experience of traditional telco organizations and ways of working - especially digital ecommerce, e-care and self-service areas Very solid grasp of project & portfolio management and delivering complex initiatives across organizations Grasp of architecture and technology principles in an Agile working environment Strong record of people management in a technical and commercial environment, including communication, negotiation and conflict resolution skills Grasp of Digital Delivery approaches - Agile, DevOps and of developing, deplo
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Digital Vas Associate Manager
hace 5 días
Panama Liberty Latin America A tiempo completoJob Description What's The Role?The Care, Apps & Identity Associate Manager owns Liberty Latin America (LLA) strategy, product roadmap, development, and overall success of the Customer Identity Lifecycle and enables digital channel integrations for B2C & B2B across the LLA markets. Responsible for gathering and prioritizing product and customer requirements,...
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Panama C&W Networks A tiempo completoWhat's The Role? The Care, Apps & Identity Associate Manager owns Liberty Latin America (LLA) strategy, product roadmap, development, and overall success of the Customer Identity Lifecycle and enables digital channel integrations for B2C & B2B across the LLA markets. Responsible for gathering and prioritizing product and customer requirements, defining the...
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