Helpdesk Associate
hace 7 meses
**Job Description Req ID**: 286532 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA).NTT DATA Services currently seeks a "Helpdesk Associate" to join our team in Panama.The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.* Answers the helpdesk line and responds to users requests regarding computer systems* Acknowledges receipt of all users request within defined service levels.* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.* Maintains user information and documentation* Participates in ensuring that customer requests via the ticketing system are managed to closure.* Delivers results in support of achieving the organization's Service Level Agreements* Ability to develop business relationships and communicate effectively with the user community* Basic Troubleshooting skills* Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment* Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.* Ability to physically perform general office requirements* Must be able to perform essential responsibilities with or without reasonable accommodations.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.We are committed to our clients' long-term success.Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.We are committed to creating a diverse and inclusive environment for all employees.If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.Apply from local Career site Listen to the story of Employee Voice Barkha Setia GBSS Training Manager India Read more Phillip Leamon Sales Executive United States Read more Vijay Bhambri Operations Manager India Read more Apply from local Career site Back to search results
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Helpdesk Associate
hace 1 semana
Panama Ntt Data A tiempo completoOur roots cross continents and cultures, dating back five decades. Weve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.t. NTT DATA Services currently seeks a Helpdesk...
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Helpdesk Associate
hace 7 meses
Panama NTT DATA A tiempo completo**Req ID**: 286532 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges receipt of all...
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Helpdesk Associate
hace 7 meses
Panama NTT DATA A tiempo completo**Req ID**: 277437 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. - Acknowledges receipt of all...
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Helpdesk Associate
hace 7 días
Panama NTT DATA A tiempo completo**Req ID**: 218287 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and...
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Helpdesk Associate
hace 1 día
Panama NTT DATA A tiempo completo**Req ID**: 216450 We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA). Position's Overview Required. - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer...
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Helpdesk Associate
hace 7 meses
Panama Hashmap A tiempo completoDiagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges receipt of all users request within defined service levels. - Initiates service orders (tickets) for all users requests, assisting user as...
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Helpdesk Associate
hace 5 días
Panama Ntt Data Services A tiempo completoInterest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6 months of experience in Customer ServiceActivities - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting steps and detailed description of the...
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Helpdesk Associate
hace 7 meses
Panama Ntt Data A tiempo completoInterest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6 months of experience in Customer Service Activities - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting steps and detailed description of the...
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Helpdesk Associate
hace 7 días
Panama Ntt Data Services A tiempo completoInterest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6 months of experience in Customer Service Activities - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting steps and detailed description of the...
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Helpdesk Associate
hace 7 días
Panama Ntt Data Services A tiempo completoNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
