Helpdesk Associate

**Req ID**: 286532

We are currently seeking a Helpdesk Associate to join our team in Panama, Panamá (PA-8), Panama (PA).
- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems
- Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements
- Ability to develop business relationships and communicate effectively with the user community
- Basic Troubleshooting skills
- Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.